Associate Director Of Contact Center Operations
Current
Apr 2024 - Present
AeroLeads people directory · profile
Derek Hearst Email & Phone Number
Experienced Contact Center Leader
at
PrudentRx
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Experienced Contact Center Leader
Location
Winter Park, Florida, United States
Company size
Who is Derek Hearst? Overview
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Quick answer
Derek Hearst is listed as Experienced Contact Center Leader at PrudentRx, a company with 3 employees, based in Winter Park, Florida, United States. AeroLeads shows a matched LinkedIn profile for Derek Hearst.
Derek Hearst previously worked as Associate Director of Contact Center Operations at Prudentrx and Senior Manager Digital Strategy at Lumen Technologies. Derek Hearst holds Bachelor'S Degree, Multi/Interdisciplinary Studies from University Of Central Florida.
Company email context
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PrudentRx
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Profile bio
About Derek Hearst
With 20 years of experience in the telecommunications industry, I am a senior manager of digital strategy at Lumen Technologies, where I lead the development and implementation of innovative solutions for chat bot and text services. I leverage my skills in call center operations, vendor management, and customer service to optimize the performance, efficiency, and quality of our digital offerings. Previously, I was a contact center manager for CenturyLink, where I oversaw a team of 200+ agents and supervisors and increased the sales conversion rate by 15% and the customer satisfaction score by 10%. I also managed the transition from Embarq to CenturyLink after the acquisition in 2009. My mission is to deliver exceptional digital experiences for our customers and partners, and to support the growth and transformation of Lumen as a global leader in network services. I am passionate about learning new technologies, collaborating with diverse teams, and solving complex challenges.
Current workplace
Derek Hearst's current company
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Prudentrx
4 roles
Derek Hearst work experience
A career timeline built from the work history available for this profile.
Senior Manager Digital Strategy
Responsible for chatbot and text based customer care.Increased chatbot containment over 10%Created full reporting suite to manage business on daily, weekly and monthly intervals.Completed RFI process for new text-based customer care through selection and procurement.Designed, tested, and implemented text-based customer care platform..
Feb 2023 - Nov 2023
Contact Center Manager Consumer Sales And Care
Centurylink (Formerly Embarq)
Led team of front-line supervisors and customer care and sales agents to achieve revenue goals and customer experience targets.Designed and implemented long-term execution plan for remote agents, growing remote agent workforce by over 300%.Achieved over 119% of sales revenue targets in 2020.Increased Net Promoter Score by 18% over previous year.Reduced.
Feb 2009 - Feb 2023
Operations Manager
Led call center support teams responsible for scheduling, training, compensation, and facilities management.Achieved 100% of staffing level targets, balancing current headcount with new agent hiring plan.Implemented weekly coaching development plans for front-line supervisors and agents.Coordinated new product and pricing rollout training for over 300.
Sep 2005 - Jan 2009
Team & coworkers
Colleagues at PrudentRx
Other employees you can reach at prudentrx.com. View company contacts for 3 employees →
AL
Alan Leonhardt
Colleague at Prudentrx
Stevens Point, Wisconsin, United States, United States
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KS
Kate Sorriento
Colleague at Prudentrx
Greater Cleveland, United States
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KD
Kristen Diehl
Colleague at Prudentrx
Albuquerque-Santa Fe Metropolitan Area, United States
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CP
Christine Pham
Colleague at Prudentrx
Pflugerville, Texas, United States, United States
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LH
Lacey Henderson
Colleague at Prudentrx
Huntsville, Texas, United States, United States
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KF
Keith Farmer
Colleague at Prudentrx
Gretna, Virginia, United States, United States
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BS
Billy Switzer
Colleague at Prudentrx
Durham, North Carolina, United States, United States
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VL
Vickie Lebrun
Colleague at Prudentrx
Lutz, Florida, United States, United States
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CS
Connor Smith
Colleague at Prudentrx
Colorado Springs, Colorado, United States, United States
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JL
Jonathan Ladner
Colleague at Prudentrx
Highland, Indiana, United States, United States
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Alan Leonhardt
Colleague at Prudentrx
Stevens Point, Wisconsin, United States, United States
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KS
Kate Sorriento
Colleague at Prudentrx
Greater Cleveland, United States
View →
KD
Kristen Diehl
Colleague at Prudentrx
Albuquerque-Santa Fe Metropolitan Area, United States
View →
CP
Christine Pham
Colleague at Prudentrx
Pflugerville, Texas, United States, United States
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LH
Lacey Henderson
Colleague at Prudentrx
Huntsville, Texas, United States, United States
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KF
Keith Farmer
Colleague at Prudentrx
Gretna, Virginia, United States, United States
View →
BS
Billy Switzer
Colleague at Prudentrx
Durham, North Carolina, United States, United States
View →
VL
Vickie Lebrun
Colleague at Prudentrx
Lutz, Florida, United States, United States
View →
CS
Connor Smith
Colleague at Prudentrx
Colorado Springs, Colorado, United States, United States
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JL
Jonathan Ladner
Colleague at Prudentrx
Highland, Indiana, United States, United States
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1 education record
Derek Hearst education
FAQ
Frequently asked questions about Derek Hearst
Quick answers generated from the profile data available on this page.
What company does Derek Hearst work for?
Derek Hearst works for PrudentRx.
What is Derek Hearst's role at PrudentRx?
Derek Hearst is listed as Experienced Contact Center Leader at PrudentRx.
Where is Derek Hearst based?
Derek Hearst is based in Winter Park, Florida, United States while working with PrudentRx.
What companies has Derek Hearst worked for?
Derek Hearst has worked for Prudentrx, Lumen Technologies, Centurylink (Formerly Embarq), and Embarq.
Who are Derek Hearst's colleagues at PrudentRx?
Derek Hearst's colleagues at PrudentRx include Alan Leonhardt, Kate Sorriento, Kristen Diehl, Christine Pham, and Lacey Henderson.
How can I contact Derek Hearst?
You can use AeroLeads to view verified contact signals for Derek Hearst at PrudentRx, including work email, phone, and LinkedIn data when available.
What schools did Derek Hearst attend?
Derek Hearst holds Bachelor'S Degree, Multi/Interdisciplinary Studies from University Of Central Florida.
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