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Derek Hearst Email & Phone Number
Director of Operations
at
PrudentRx
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Operations
Location
Winter Park, Florida, United States
Company size
Who is Derek Hearst? Overview
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Quick answer
Derek Hearst is listed as Director of Operations at PrudentRx, a with 3 employees, based in Winter Park, Florida, United States. AeroLeads shows a matched LinkedIn profile for Derek Hearst.
Derek Hearst previously worked as Associate Director of Contact Center Operations at Prudentrx and Senior Manager Digital Strategy at Lumen Technologies. Derek Hearst holds Bachelor'S Degree, Multi/Interdisciplinary Studies from University Of Central Florida.
Company email context
Email format at PrudentRx
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PrudentRx
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Profile bio
About Derek Hearst
With 20 years of experience in the telecommunications industry, I am a senior manager of digital strategy at Lumen Technologies, where I lead the development and implementation of innovative solutions for chat bot and text services. I leverage my skills in call center operations, vendor management, and customer service to optimize the performance, efficiency, and quality of our digital offerings. Previously, I was a contact center manager for CenturyLink, where I oversaw a team of 200+ agents and supervisors and increased the sales conversion rate by 15% and the customer satisfaction score by 10%. I also managed the transition from Embarq to CenturyLink after the acquisition in 2009. My mission is to deliver exceptional digital experiences for our customers and partners, and to support the growth and transformation of Lumen as a global leader in network services. I am passionate about learning new technologies, collaborating with diverse teams, and solving complex challenges.
Current workplace
Derek Hearst's current company
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Prudentrx
5 roles
Derek Hearst work experience
A career timeline built from the work history available for this profile.
Associate Director Of Contact Center Operations
Senior Manager Digital Strategy
Responsible for chatbot and text based customer care.Increased chatbot containment over 10%Created full reporting suite to manage business on daily, weekly and monthly intervals.Completed RFI process for new text-based customer care through selection and procurement.Designed, tested, and implemented text-based customer care platform..
Feb 2023 - Nov 2023
Contact Center Manager Consumer Sales And Care
Centurylink (Formerly Embarq)
Led team of front-line supervisors and customer care and sales agents to achieve revenue goals and customer experience targets.Designed and implemented long-term execution plan for remote agents, growing remote agent workforce by over 300%.Achieved over 119% of sales revenue targets in 2020.Increased Net Promoter Score by 18% over previous year.Reduced employee churn by over 40%.
Feb 2009 - Feb 2023
Operations Manager
Led call center support teams responsible for scheduling, training, compensation, and facilities management.Achieved 100% of staffing level targets, balancing current headcount with new agent hiring plan.Implemented weekly coaching development plans for front-line supervisors and agents.Coordinated new product and pricing rollout training for over 300 sales agents.
Sep 2005 - Jan 2009
Team & coworkers
Colleagues at PrudentRx
Other employees you can reach at prudentrx.com. View company contacts for 3 employees →
BR
Bartt R.
Colleague at PrudentrxLakeland, Florida, United States
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KA
Kelly Atkins
Colleague at PrudentrxLake City, Florida, United States
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HT
Helena Thompson
Colleague at PrudentrxBlackstock, South Carolina, United States
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KF
Keith Farmer
Colleague at PrudentrxGretna, Virginia, United States
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AB
Abdiel Barraza
Colleague at PrudentrxEl Paso, Texas, United States
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KJ
Kevin Jones
Colleague at PrudentrxRaleigh, North Carolina, United States
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MA
Monica Adriana
Colleague at PrudentrxPhoenix, Arizona, United States
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BS
Billy Switzer
Colleague at PrudentrxDurham, North Carolina, United States
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GN
Gregory Nkwuzor
Colleague at PrudentrxDallas, Texas, United States
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MS
Mukesh Sah
Colleague at PrudentrxTampa, Florida, United States
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Bartt R.
Colleague at PrudentrxLakeland, Florida, United States
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KA
Kelly Atkins
Colleague at PrudentrxLake City, Florida, United States
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HT
Helena Thompson
Colleague at PrudentrxBlackstock, South Carolina, United States
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KF
Keith Farmer
Colleague at PrudentrxGretna, Virginia, United States
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AB
Abdiel Barraza
Colleague at PrudentrxEl Paso, Texas, United States
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KJ
Kevin Jones
Colleague at PrudentrxRaleigh, North Carolina, United States
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MA
Monica Adriana
Colleague at PrudentrxPhoenix, Arizona, United States
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BS
Billy Switzer
Colleague at PrudentrxDurham, North Carolina, United States
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GN
Gregory Nkwuzor
Colleague at PrudentrxDallas, Texas, United States
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MS
Mukesh Sah
Colleague at PrudentrxTampa, Florida, United States
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1 education record
Derek Hearst education
FAQ
Frequently asked questions about Derek Hearst
Quick answers generated from the profile data available on this page.
What company does Derek Hearst work for?
Derek Hearst works for PrudentRx.
What is Derek Hearst's role at PrudentRx?
Derek Hearst is listed as Director of Operations at PrudentRx.
Where is Derek Hearst based?
Derek Hearst is based in Winter Park, Florida, United States while working with PrudentRx.
What companies has Derek Hearst worked for?
Derek Hearst has worked for Prudentrx, Lumen Technologies, Centurylink (Formerly Embarq), and Embarq.
Who are Derek Hearst's colleagues at PrudentRx?
Derek Hearst's colleagues at PrudentRx include Bartt R., Kelly Atkins, Helena Thompson, Keith Farmer, and Abdiel Barraza.
How can I contact Derek Hearst?
You can use AeroLeads to view verified contact signals for Derek Hearst at PrudentRx, including work email, phone, and LinkedIn data when available.
What schools did Derek Hearst attend?
Derek Hearst holds Bachelor'S Degree, Multi/Interdisciplinary Studies from University Of Central Florida.
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