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• Leading formation of an internal physician practice patient experience consulting group, integrating patient experience team and advisors with physician relations to coach physicians, practice leadership and staff on delivering exceptional patient experience. • Developing and implementing a strategic plan to improve overall patient satisfaction through surgical practice tours that emulate patient flow through the system, educate practice staff in setting patient’s expectations, and resolve surgical service and practice issues. • Aligning physicians and practices with operating room leadership to alleviate concerns regarding efficiency, turnover, scheduling, and patient satisfaction.• Managed a Lean Six-Sigma direct admission improvement project, achieving increased physician satisfaction with the process by 105%, eliminated 2.8% volume from the emergency department, reduced patient arrival to bed cycle time by 6 hours, $4M in annual savings from a reduction in emergency department encounter costs. • Increased physician engagement from 76% in 2009 to a record breaking 94% in 2013, accomplished by building strong personal relationships, timely issue resolution, and consistent follow-through.

• Provided support to physical therapy staff and trained new technicians.• Participated in patient and caregiver education.• Interacted with physicians, nurses, and therapy staff regarding patient status.

• Training in product knowledge, buyer/seller relationships, and selling techniques.• Managed and motivated team members toward daily, weekly, and long term objectives to meet individual and corporate goals.• Interviewed candidates and trained new team members.

• Served as a liaison between university faculty and the athletic department.• Coordinated faculty events and activities for game days.

• Developed a database of lodging accommodation properties in North Carolina.• Researched business plans and conducted feasibility studies for selected hotel and resort properties.