Derek Helms Email & Phone Number

Matthews, Nc, Us

Charlotte, North Carolina Area

NMLS#1494137148 E Charles Street, Suite DMatthews, NC 28105P: 704-261-1000• Fairway NMLS #2289• Equal Housing Opportunity• Additional state licensing disclaimers (see http://bit.ly/FIMCDisclosures)• Privacy Policy: http://bit.ly/2g01CpL• Terms of Use: http://bit.ly/2eKJwMj• NMLS Consumer Access: www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/2289• Complaints may be directed to: 1-877-699-0353 or email us: customerservice@fairwaymc.com• Fairway Independent Mortgage Corporation cannot guarantee your privacy or security when writingdetailed personal information on public social media sites such as this one. Please contact our customerservice line directly at 1-877-699-0353 to discuss any personal details or concerns you may have. Pleasebe advised Fairway cannot guarantee your privacy or security when accessing third-party links.Licensed in NC, SC, FL and GA http://bit.ly/FIMCDisclosures

Greenville, North Carolina Area

• Leading formation of an internal physician practice patient experience consulting group, integrating patient experience team and advisors with physician relations to coach physicians, practice leadership and staff on delivering exceptional patient experience. • Developing and implementing a strategic plan to improve overall patient satisfaction through surgical practice tours that emulate patient flow through the system, educate practice staff in setting patient’s expectations, and resolve surgical service and practice issues. • Aligning physicians and practices with operating room leadership to alleviate concerns regarding efficiency, turnover, scheduling, and patient satisfaction.• Managed a Lean Six-Sigma direct admission improvement project, achieving increased physician satisfaction with the process by 105%, eliminated 2.8% volume from the emergency department, reduced patient arrival to bed cycle time by 6 hours, $4M in annual savings from a reduction in emergency department encounter costs. • Increased physician engagement from 76% in 2009 to a record breaking 94% in 2013, accomplished by building strong personal relationships, timely issue resolution, and consistent follow-through.

Greenville, North Carolina Area

• Provided support to physical therapy staff and trained new technicians.• Participated in patient and caregiver education.• Interacted with physicians, nurses, and therapy staff regarding patient status.

Charlotte, North Carolina Area

• Training in product knowledge, buyer/seller relationships, and selling techniques.• Managed and motivated team members toward daily, weekly, and long term objectives to meet individual and corporate goals.• Interviewed candidates and trained new team members.

Greenville, North Carolina Area

• Served as a liaison between university faculty and the athletic department.• Coordinated faculty events and activities for game days.

Greenville, North Carolina Area

• Developed a database of lodging accommodation properties in North Carolina.• Researched business plans and conducted feasibility studies for selected hotel and resort properties.

Lean Six Sigma Black Belt Graduate Certificate, 4.0

Master Of Business Administration (Mba), 3.9

Bachelor Of Science (Bs), Hospitality Administration/Management, 3.5

Bachelor Of Science (Bs), Dietetics And Clinical Nutrition Services, 3.5