Derek Hicks Email & Phone Number

My role involved the planning, coordination, and execution of projects, which ranged from expansive commercial site developments to intricate heavy civil projects for the Department of Transportation (DOT). Collaborating closely with cross-functional teams, including engineers, contractors, and regulatory authorities, I fostered a collaborative environment that prioritized efficiency, safety, and adherence to project timelines. Communication was paramount in my role at Gradex, where I served as a liaison between clients, stakeholders, and internal teams. Regular project updates, risk assessments, and milestone achievements were conveyed transparently, fostering strong relationships and instilling confidence in Gradex's ability to deliver exceptional results.

Mooresville, North Carolina, United States

At Lowe's, I played a key role in business development, focusing on the needs of our commercial Pro customers. I was instrumental in the development, regional beta-testing, and deployment of a specialized application designed to enhance the ordering and receiving process for professional contractors and tradespeople.In this capacity, I worked closely with cross-functional teams to understand the unique requirements of our Pro clients. I collaborated with stakeholders, developers, and UX/UI designers to ensure the application provided a seamless and user-friendly experience tailored to the needs of commercial users.I oversaw regional beta-testing, engaging with a select group of Pro customers to gather feedback and identify areas for improvement. This iterative process allowed us to refine the application before its full-scale launch.The successful deployment of the application resulted in a more efficient delivery process for our Pro customers, improved customer satisfaction, and strengthened our business relationships within the commercial sector.

Contributed to the $400 million P3 I-69 Section 5 Project, a 21-mile construction initiative from Bloomington, IN to Martinsville, IN. Involved in an innovative Design-Build-Finance-Operate-Maintain partnership aimed at delivering cost-effective infrastructure. Oversaw the construction of 21 miles of new roads, 27 new bridge overpasses, two roundabouts, and managed the demolition and relocation of 12 eminent domain sites, including the abandonment of sensitive environmental structures. Coordinated with consulting engineers, site superintendents, subcontractors, and key stakeholders to ensure project expectations were met. Played a crucial role in contract control and review, contributing to the overall success of the project.

As an Account Manager at Oak Ridge Solutions, I played a key role in overseeing client relationships and ensuring the successful implementation of our proprietary software product. My focus was on understanding client needs and providing tailored solutions to enhance their operational efficiency. I managed the deployment of cloud-based systems, overseeing budget considerations and optimizing resources to align with client objectives.In my position, I provided expert consultation to clients who purchased our software, guiding them on integration and customization to meet their specific requirements. I developed comprehensive training programs and user documentation, empowering clients to maximize their use of the software and improve user competency.Additionally, I facilitated regular check-ins and feedback sessions, helping to address any concerns and ensure ongoing satisfaction with our solutions. My efforts contributed to strong client retention and the successful adoption of our software across various organizations.