Derek Highland Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Tempe, Arizona, United States

• Manage the workflow of order across multiple processes• Facilitate communication between multiple areas of the operation• Support one of the super regions for flow support• Manage a team of Operation Leads on their day to day tasks• Responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work to the Senior Manager or General Manager

• Ability to train and assist associates in new tasks.• Execute daily standard work duties.• Ensure successful shift performance, through tracking and reporting.• Work with team members to maintain a safe working environment.• Manage movement of products in and out of facility.• Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.

• Manage movement of products in and out of facility.• Ability to train and assist associates in new tasks.• Tasked with maintaining a safe working environment.• Ability to work with computers in order to maintain daily functions.

Phoenix, Arizona, United States

• Management experience includes interviewing, hiring, training of staff.• Implementing new strategies for maintaining successful relationships with customers.• Accurately processing cash register transactions, giving change back, inputting product codes.• Ability to direct and supervise employees engaged in sales, inventory-taking, and maintaining stocked retail sales floor.• Prepared cash deposits and balanced store safe with accuracy.