Principal Technical Program Manager, Analytics Cloud, Observability
Current
Mar 2023 - Present
AeroLeads people directory · profile
Derek Hyatt Email & Phone Number
Principal Technical Program Manager, Analytics Cloud, Observability
at
Oracle
1 work email found
@oracle.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Technical Program Manager, Analytics Cloud, Observability
Location
Kissimmee, Florida, United States
Who is Derek Hyatt? Overview
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Quick answer
Derek Hyatt is listed as Principal Technical Program Manager, Analytics Cloud, Observability at Oracle, based in Kissimmee, Florida, United States. AeroLeads shows a work email signal at oracle.com and a matched LinkedIn profile for Derek Hyatt.
Derek Hyatt previously worked as Senior Technical Program Manager, Analytics Cloud, Observability at Oracle and Senior Program Manager, Analytics Cloud, Incident Management at Oracle. Derek Hyatt holds Bachelor Of Business Administration (B.B.A.), Computer And Information Systems Security/Information Assurance from Kennesaw State University - Michael J. Coles College Of Business.
Company email context
Email format at Oracle
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{first}.{last}@oracle.com
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AeroLeads found 1 current-domain work email signal for Derek Hyatt. Compare company email patterns before reaching out.
Profile bio
About Derek Hyatt
Over 8 years of team leadership and management experience with a focus in technical troubleshooting, operations management, and service excellence transformation.
Listed skills include Sql, Python, Quality Assurance, Team Management, and 1 others.
Current workplace
Derek Hyatt's current company
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7 roles
Derek Hyatt work experience
A career timeline built from the work history available for this profile.
Senior Technical Program Manager, Analytics Cloud, Observability
Jun 2022 - Mar 2023
Senior Program Manager, Analytics Cloud, Incident Management
Jun 2021 - Jun 2022
Team Leader, Service Desk
- Supervise and coordinate a team of 25-30 Service Desk Specialists
- Monitor service levels
- Workforce and budget management for a 3000-5000 calls/week service desk
- Manage correspondence with escalated incidents
- Incident response coordination for unplanned and planned outages
- Develop and maintain Knowledge Console in BMC Remedy environment
Aug 2018 - May 2021
Technical Support Analyst And Rotational Team Manager
- Analyze and implement direct report coaching plans
- Analyze, create, and execute strategies to improve customer experience
- Dynamically respond to incoming technical issues reported by direct reports
- Perform root cause analysis and make business decisions based on results
- Analyze, isolate, and resolve technical issues through support solutions
- Manage consumer perception via Social channels to protect brand image
Apr 2014 - Oct 2018
Customer Care Supervisor
- As a Customer Care Supervisor, I was responsible for taking call escalations along with providing coaching conversations to Tier 1 contact center advisors.
- Assisted tier 1 advisors with escalated customers
- De-escalated customers by providing customized solutions based on company policy and customer experience
- Provided coaching and mentoring for call handling in a high-volume support line
Oct 2011 - Feb 2014
Kitchen Supervisor
- As the Kitchen Supervisor, I was in charge of allocating people resources to fulfill business needs to provide a superb dining experience for our customers.
- Supervised kitchen staff of 9-11 employees
- Ensured quality and freshness of food that met Chick-fil-A and health standards
- Reduced product waste by managing production volume
- Budget analysis and inventory management
Aug 2009 - Oct 2011
1 education record
Derek Hyatt education
-
Kennesaw State University - Michael J. Coles College Of Business
FAQ
Frequently asked questions about Derek Hyatt
Quick answers generated from the profile data available on this page.
What company does Derek Hyatt work for?
Derek Hyatt works for Oracle.
What is Derek Hyatt's role at Oracle?
Derek Hyatt is listed as Principal Technical Program Manager, Analytics Cloud, Observability at Oracle.
What is Derek Hyatt's email address?
AeroLeads has found 1 work email signal at @oracle.com for Derek Hyatt at Oracle.
Where is Derek Hyatt based?
Derek Hyatt is based in Kissimmee, Florida, United States while working with Oracle.
What companies has Derek Hyatt worked for?
Derek Hyatt has worked for Oracle, Darden, Apple, West Corporation, and Chick-Fil-A-Franchise.
How can I contact Derek Hyatt?
You can use AeroLeads to view verified contact signals for Derek Hyatt at Oracle, including work email, phone, and LinkedIn data when available.
What schools did Derek Hyatt attend?
Derek Hyatt holds Bachelor Of Business Administration (B.B.A.), Computer And Information Systems Security/Information Assurance from Kennesaw State University - Michael J. Coles College Of Business.
What skills is Derek Hyatt known for?
Derek Hyatt is listed with skills including Sql, Python, Quality Assurance, Team Management, and Microsoft Office.
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