Derek Joseph Email & Phone Number

Vancouver, BC, CA

Vancouver, Canada Area

As the Senior Client Implementation Manager, I oversee all the implementation projects for new and existing clients to ensure a smooth transition from previous vendors or technical integration with compatible CRM systems.Some of my duties include:> Project Kick off: Lead client kick off calls with clients and key stakeholders, to gather requirements >.

Vancouver, Canada Area

Project Management- Create a client Implementation schedule- Initiate "Kick off" for new client on-boarding journey- "Discovery" sessions to elicit client needs and manage expectations- Client data import review to ensure valid data formats are consistent and high value data is identified before import into new system- Liaise with development team to.

Vancouver, Canada Area

As with many small start up companies you wear multiple hats. In this role I was responsible for: > Introducing new process to track the customer on-boarding journey> Create schedules for client follow ups, track upcoming renewal dates> Provide support to clients during and after implementation stages> Work with Product Team to implement new features based.

Burnaby, BC

• Application Consultant – Software Implementation Consultant
• Working on multiple projects at once I am able to prioritize daily tasks and re organize priorities as needed.
• Provide subject matter expertise and leadership to utility and local government customers regarding ERP application configuration. Also served as a subject matter consultant to R&D and other internal groups within.
• Coordinate with various departments such as development, report writers, technical… Show more Application Consultant – Software Implementation Consultant
• Coordinate with various departments such as development, report writers, technical support staff to escalate and resolve customer issue in a timely manor.
• Functional testing for new customer database environments to ensure stable working environment exists before customer use.

Vancouver, Canada Area

• As a Project Manager, I am accountable for large sized software implementation projects using various technologies to elicit detailed customer requirements, effectively define project scope, track progress and support.
• Work with clients to gather detailed migration and workflow requirements for expense and labor estimates.
• Analyze existing customer workflow and perform risk assessment
• Recommend… Show more As a Project Manager, I am accountable for large sized software implementation projects using various technologies to elicit detailed customer requirements, effectively define project scope, track.
• Recommend workflow changes based on best practices and proactively forward new ideas to improve product and user experience.
• Gather customer Report requirements for custom reports (Crystal Reports)

Vancouver, Canada Area

Support Engineer - Technical Support SpecialistTroubleshoot customer related issues and provide suitable recommendations-Used Remote access tools such as Webex and GotoMeeting.-Coordinate with development to gather specifications for "Batch Posting" to major pay job boards such as Dice, Careerbuilder, Monster from MaxHire-Execute SQL scripts to update.

Vancouver, Canada Area

Application Support for Desktop Security software at FaronicsDesktop security softwareUsed remote access tools such as Webex and GotoMeeting to assist customers with installation and recovery.-Technical support solutions for customer workstations-Configure firewall access-Used Altiris and ZenWorks remote management tools to manage installs via.

Vancouver, Canada Area

-On-board new customers and implement new software via remote installation tools such as Web-ex and GotoMeeting- Assist new customers with configuration of Intuit Quickbooks Application access-consult with 3rd party IT groups to configure firewall access-Troubleshoot technical problems with Intuit Quickbooks and Account Dynamics software and provide.

Burnaby BC

• Provided accurate and creative solutions to user issues, of a high level, on Windows and Macintosh Operating Systems and to ensure end-user productivity.
• Support services for 3,500 sites and 20,000 users Worldwide.
• Research, resolve, and respond to questions received via telephone, email, and fax. Callbacks are made in a timely manner, in accordance with current company standards.
• Managed 10-20 support calls per day
• Replicate customer issues to escalate to Development and… Show more
• Replicate customer issues to escalate to Development and QA teams

Diploma, Computer Desktop

Diploma - Computer Desktop multimedia

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Business analysis fundamentals, Business process modelling and Planning and modelling business requirements. This is a CCBA (Certified.

Microsoft A+ Certification, Computer Science