Built and maintained partnerships with fellow city employees and other departments to ensure optimal working relationships, support, collaboration and win-win situations; motivated participants to learn as much as possible in class by helping to increase their self-esteem, making them aware of their skills and strengths, and showing how training can benefit them; provided guidance on apprenticeship and internship programs, and other human resources matters, striving for consistently win-win outcomes to the fullest extent possible; designed and presented curriculum for customer service and employee development classes; audited a variety of training programs to ensure quality of delivery and positive impact on participants, submitted observations to upper management; assisted with preparing and delivering New Employee Orientation, Prevention of Sexual Harassment, Prevention of Workplace Violence, Respect in the Workplace, and Ethics to large groups of new employees during onboarding process; researched, created, updated, published and distributed policies and procedures in collaboration with fellow employees in department, created performance ratings and job classifications; ensured that training curriculum aligns with current workforce trends and work rules; represented Department of Human Resources at a variety of employee events and job fairs, addressing and answering questions in a tactful and professional manner

Supervised, taught and facilitated classes on life skills, job readiness, resume writing, interviewing and job retention; interviewed clients to obtain work history, education and career goals, and barriers to employment; administered and interpreted tests designed to determine interests, self-esteem, perceived employability, aptitude and abilities of clients; wrote guidelines and developed curriculum on how to conduct classes; conducted classroom presentations to a varied audience; wrote resumes; increased students' self-esteem; motivated students to learn as much as possible in class; prepared reports, including students' progress reports; created lesson plans; collaborated on the development and implementation of training curriculum and workbooks; counseled students on topics ranging from careers to coping with life's challenges; communicated with participants' case managers to ensure optimal services were being provided; trained new instructors in curriculum delivery and classroom management

Supervised flight attendants and monitored their performance, attendance, manners, appearance, and compliance with procedures and regulations prescribed by the company and FAA; did in-flight observations on Boeing 737 to ensure all safety and service standards were in compliance with government and company regulations; assisted with updating flight attendant manual; interviewed, hired and trained flight attendants; discussed career goals; asked flight attendants about safety procedures; attended recurrent training; discharged flight attendants as needed; suggested revisions to in-flight training curriculum; provided guidance and support to 400 flight attendants through mutual respect, trust and cooperation, and clear communication of expectations; coached and counseled flight attendants to ensure maximum productivity and job satisfaction; received and processed claims for industrial accidents; maintained data base of industrial accidents; held monthly performance review meetings; conducted critical incident debriefs after aircraft mishaps, apparent death on board, sabotage threat or any other potentially traumatic event

Created favorable impressions of hotel and of Hawaii by anticipating needs, exceeding expectations and building relationships with guests; coordinated requests for special arrangements and interacted with all guests in a welcoming manner; adapted and responded quickly and appropriately to ever-changing business, social and cultural settings; trained new employees on customer service standards and operation of hotel cash management and reservations systems

Ensured that all categories of in-flight curriculum (initial, recurrent, modules, aircraft differences, on board, etc.) were created and taught in accordance with Federal Aviation Regulations and company policies; inspected aircraft cabin to ensure compliance with FAA regulations; coached and counseled flight attendants; created flight service instructor manual; conducted in-flight observations; observed flight service instructors in classroom to ensure accurate and timely delivery of all necessary training information; assisted with recruitment efforts; hired, trained and discharged flight attendants; worked with a unionized group of 350 flight attendants; interfaced with FAA cabin safety inspector; was subject to random audits by cabin safety inspector; maintained and presented all training curriculum, records and documentation upon request by FAA inspectors, airline management and other qualified parties; participated in planning, developing, coordinating and conducting safety and accident prevention initiatives; created and published weekly newsletter called Aloha Friday to establish open communication among all departments

Taught new-hire trainees safety, security and service for the Boeing and Airbus aircraft; conducted classroom presentations and workshops, provided in-flight service to customers; served as in-flight Spanish interpreter; ensured safety and comfort of customers and fellow crew members; collaborated on development and implementation of training curriculum; checked for safe operating conditions on aircraft prior to flight; trained to deal with decompression, apparent death, First Aid & CPR; represented company at job fairs and answered questions from potential candidates about flight attendant career; promoted American's presence in community; coached and counseled 75 flight attendant trainees to ensure optimal performance; communicated with diverse individuals in various situations from social to business to life-threatening emergencies; appreciated cultural differences and interacted with people of varied backgrounds