In Charge of IT Department and Operations for Multiple Senior Living Communities across Metropolitan Atlanta Responsibilities include:•Drive IT innovation by identifying emerging technologies and implementing solutions that boost productivity, scalability, and cost efficiency.•Develop and enforce Standard Operating Procedures (SOPs) and clear IT policies covering cybersecurity, system access, and data management.•Lead cross-departmental initiatives to integrate IT systems seamlessly with business objectives and operational processes.•Design and implement secure, scalable network architectures that support business continuity and growth.•Foster a proactive IT culture by anticipating risks and developing processes to mitigate infrastructure and cybersecurity challenges.•Champion cloud adoption to streamline workflows and ensure secure, efficient data access.•Establish metrics and reporting frameworks to monitor IT system performance and drive continuous improvement.•Develop long-term IT roadmaps that align technological advancements with budgetary and operational priorities.•Automate repetitive tasks to optimize workflows, reduce manual workload, and increase team efficiency.•Enhance end-user experiences by delivering tailored solutions in collaboration with departments.•Oversee disaster recovery planning with robust backup protocols and quick recovery processes.•Build a learning-focused culture, encouraging team members to pursue certifications and stay ahead of industry trends. •Negotiate vendor contracts strategically, securing cost-effective, high-quality services and support.•Conduct technology audits to ensure compliance with regulatory requirements and industry benchmarks.•Advocate for data-driven decision-making through tools and dashboards that provide actionable insights.

Maintain the IT Infrastructure, Operations and Implementation for Multiple Senior Living Communities throughout Metropolitan AtlantaResponsibilities for the position include:•Consults with management to analyze and address computer system needs, determining project scope, priorities, and discussing system capacity and equipment acquisitions.•Develops and recommends plans for systems development, hardware/software purchases, budgeting, and staffing.•Manages the full cycle of information systems, including development, implementation, installation, and operation, ensuring seamless functionality.•Establishes and enforces policies for management information systems to maintain data accuracy, security, and compliance with legal and regulatory standards.•Negotiates and contracts with consultants, technical personnel, and vendors, overseeing services and products.•Collaborates with vendors to support end-users in software/hardware selection, procurement, and maintenance.•Oversees computer operations such as scheduling, backup, storage, and retrieval, ensuring efficient processes.•Provides training and support to Junior Systems Analysts, enhancing their capabilities.•Reviews and addresses help desk reports, resolving equipment malfunctions and maintenance issues to minimize costs and impact.

Helping Maintain Core IT infrastructure and Support for Multiple Senior Living Communities across Metropolitan AtlantaResponsibilities include:•Manage Microsoft 365 and Intune environments, overseeing user account management, security settings, and device compliance.•Administer and manage Group Policy Objects (GPOs) and Active Directory (AD) to enforce security policies and streamline user management.•Oversee Identity and Access Management (IAM) to ensure secure and efficient access control for all users.•Provide technical support to internal staff, troubleshooting hardware, software, and network issues.•Administer SonicWall and FortiGate firewalls, ensuring robust network security and performance.•Configure and maintain Dell and Fortinet switches for optimal network connectivity across multiple sites.•Implemented SnipeIT Asset Management software on an Azure VM running Ubuntu Server, maintaining accurate IT asset tracking • Implemented Asset Tags and QR code scanning on all computers and phones that link back to SnipeIT to ensure accurate inventory.•Manage storage systems, ensuring data is efficiently stored, secured, and backed up.•Support networking infrastructure for five different locations, ensuring reliable and secure connectivity.•Manage VoIP systems using 8x8, handling configuration, setup, and troubleshooting for smooth communication.•Use KnowBe4 to conduct phishing awareness training for employees, enhancing cybersecurity awareness.•Maintain cybersecurity measures, including monitoring systems for threats, updating security protocols, and implementing best practices.

Visionary behind Cyberspire. Cyberspire hopes to be a leading IT consulting firm dedicated to empowering businesses of all sizes with comprehensive technology solutions. Our expertise spans across IT consulting, helping both small and large businesses meet their technology needs with precision and efficiency. Additionally, we offer top-notch computer and electronic repair services, ensuring your tech infrastructure remains robust and reliable. At Cyberspire, we are committed to driving innovation and excellence, providing personalized support and cutting-edge solutions to elevate your business to new heights. Partner with us to transform your technology landscape and achieve your business goals.

Two person IT Department of IT Director and me who over saw IT Infrastructure and Operations for 3 locations for Georgia State Government Non Profit Agency.Responsibilities included:• Administered SonicWALL firewall and VPN, ensuring secure network access and connectivity.• Responded to Helpdesk tickets promptly, resolving technical issues efficiently.• Monitored and managed Ubiquiti switches and Access Points for optimal network performance.• Oversaw VLAN management, including monitoring existing VLANs and creating new ones.• Maintained and monitored VOIP systems (Polycom and Yealink), ensuring reliable communication.• Managed Access Control Systems and issued ID badges, ensuring secure access to facilities.• Conducted IT asset management, tracking and maintaining an accurate inventory.• Provisioned IT equipment and agency cellphones for new staff members.• Oversaw network operations across four locations, ensuring seamless connectivity.• Backed up and maintained Windows HyperV Host with four HyperV VMs, ensuring data integrity.• Administered Microsoft 365, including user management and security settings.• Managed Active Directory and Group Policy, ensuring proper user access and system configuration.• Administered Windows Server 2019, maintaining system performance and security.• Managed POP3 email services, ensuring reliable email communication.• Administered PapercutMF and Canon printers, ensuring consistent printing operations.• Oversaw ID Badge and Access Control administration, maintaining security protocols.• Monitored and maintained the Security Camera system (SVR), ensuring comprehensive surveillance.• Adhered to cybersecurity best practices, safeguarding organizational data.• Maintained and supported the EMR system (CareLogic), ensuring compliance with HIPAA and PHI standards.

IT Infrastructure Replacement: Led the transition of HCA hospital IT infrastructure to AdventHealth systems, ensuring a seamless workflow during the implementation of a new EHR system.Responsibilities: •Imaging and Deployment: Imaged and deployed new devices using SCCM over the network, replacing legacy HCA HP computers with AdventHealth Dell mini PCs, laptops, and monitors.•Technical Support: Provided Tier 1 technical support via ServiceNow, collaborating with local technicians to resolve issues efficiently. •Network Configuration: Utilized Fluke LinkRunner to identify switch and VLAN configurations for wall ports, facilitating the transition to new AdventHealth VLANs.•Active Directory Management: Created generic AD accounts for multi-use clinical PCs, integrating them with Imprivata SSO and badge readers.•Mobile Device Management: Configured iPhones and iPads for hospital staff, linking them to Apple MDM and AD accounts via AirWatch, and set up Cisco Jabber for nurse communication.•Asset Management: Oversaw the receipt, labeling, and deployment of IT hardware across the hospital, including mobile PC carts, ensuring proper placement and configuration.•EHR System Compliance: Ensured all computers met EPIC EHR TDR compliance standards, supporting the transition from MediTech to EPIC EHR.•Printer and Mobile Cart Setup: Managed the deployment and configuration of Zebra pharmacy printers on mobile PC carts across the hospital.•Mass Deployment: Conducted large-scale deployment of computers, printers, phones, and tablets to support hospital operations.•Technical Troubleshooting: Addressed and resolved issues related to printers, network, and phone systems, maintaining operational efficiency.