Derek Kitch Email & Phone Number

Cincinnati, Ohio, United States

Columbia, Missouri, United States

- Developed appropriate metrics and reporting to support overall asset management, compliance, and recommendations for improvement. - Monitored, supported, and maintained IT asset inventory to ensure quality and timely handling of assets. - Initiated knowledge sharing and actively participated in process improvements. - Facilitated the resolution of IT asset issues, involving other parties as needed.

Columbia, Missouri, United States

- Led and facilitated the planning and implementation of project deliverables as required toensure the success of projects. - Created deliverables for an initiative, such as but not limited to: project plans, charters,schedules, change management plans, stakeholder communication plans, issue logs, riskplans, testing and training plans as determined by the project sponsors and key stakeholders. - Maintained centralized repositories of critical project documents for easy access andcommunication for all entities involved in the initiative/project, as well as for futurereference. - Documented requirements for successful completion of technical and business automation projects. - Coordinated and ensured completion of testing quality assurance and UAT as required for successful completion of the project, and conducted testing when required.

Columbia, Missouri, United States

- Worked with Business users to identify the problem, define the requirements, and bring together business units and the technology team members as needed to provide solutions.- Initiated communication and collaboration with customers and project teams.- Created and maintained useful documentation.- Developed an understanding of both the business processes and the underlying technology involved in area(s) of responsibility.

Columbia, Missouri

- Managed user accounts (adding accounts, managing account privileges, resolving password issues, etc.) - Front-line, 1st level internal service desk for end-user support on desktop PCs, laptops, peripherals, phones, and network devices. - Installed and configured software packages and operating systems. - Installed new desktop hardware (PC’s, laptops, thin clients.) - Created and updated training documentation for end users and support personnel and trouble history of inventory. - Identified and installed time and money saving tools that allow for greater efficiency. - Managed inventory of company equipment.

Fayette, Missouri

- Helped organize and schedule team practices.- Recruited student athletes to the university.- Developed video editing skills through creating highlight films to promote the program. - Analyzed game statistics and data to improve team performance. - Assisted in player development through individual workouts.