Derek Ko Email & Phone Number

Port Hedland, Western Australia, Australia

Port Hedland, Western Australia, Australia

Perth, Western Australia, Australia

• Manage day-to-day BAU operations at the Tech Hub• Ensure team and work compliance to HSEC guidelines • Coaching and mentoring of the team members• Scoping and providing timing/cost estimates for projects• Planning and Scheduling projects and weekend work• Cultivate and Maintain team culture with hosted events• Escalation point for the team and wider business• Queue management• Reporting weekly and monthly statistics• Service Now Dashboard management• Hardware UAT• Rosters, leave and role demand management

Perth, Australia

• Exclusive IT support for the Executive Leadership Team (ELT)• ELT Meetings support including conferences, presentation and Webex set ups• Sound communication and interpersonal skills• Deployment of SOE and Apps through SCCM on Lenovo, Dell and HP products• Mobile device support• Tech Hub – Face to face experience supporting users within a Microsoft Windows 7/10 environment, including Microsoft Exchange/O365, Outlook, Active Directory, Group Policy, SOE Management, Software and SOE Deployment (SCCM) and related components.• Network patching and 2nd level troubleshooting

The Lions Eye Institute is a not for profit centre of excellence that combines world class scientific research into the prevention of blindness with the highest level of eye care delivery. Responsible for supporting around 300 virtual desktops and 300 on site desktops. Key Achievements and Responsibilities:  Started with Vocus and Amcom systems (3) years ago and this was not set up correctly. I had to manage it to a workable solution for the business and then upgraded from Vocus and when to 3cx voice over IP system. Project took 5-6 months. The end result was better user interface better call handling and monitoring as well as volume of calls management through a 3rd party program called TimPlus – this also enables users to make phone calls from handheld devices and laptops.  First point of contact for Eye machines and liaison with German manufacturing technicians and troubleshooting issues.  Major upgrades included – moving eye machines from windows xp to windows 7 that enables better connection to network printers for external devices.  80-100 printers in company and was point of contact between them and the manufacturer suppliers and repairs.  Tasks within Exchange 2010 & 2016 Tasks within MS Office 2010 & 2016 Tasks within Thin App for software deployment virtual environment – this includes interactions with many third-party vendors involving technical clinical software Heavy use of Service Management Tool through Managed Engine Heavy use of VMware Strong knowledge of communications systems through Amcom/Vocus UCM Strong knowledge of communications system 3CX Security management through Fortinet Firewalls Building Security access management Assets Management through Managed Engine Server and Storage Backups through Veeam Network level 1 Involved in a full Server Room relocation between buildings High level security clearance

ASG is an award-winning IT business solutions provider, offering a complete digital transformation service, from infrastructure and managed services, through to business and IT advice and solutions implementation. Responsibilities included:Onsite desktop support for Perth Head Office primarily for VIPsOnsite desktop support for ASG affiliatesClient provided CASA, Future Funds Australia desktop support Tasks within Exchange 2003, 2007 & 2010Tasks within SCCM 2007 for software deploymentSecurity RSA VPN management (Multiple clients)Building Security access managementAssets ManagementServer and Storage Backups (ASG, Department of Financial Shared Services and Western Power)Network patchingInvolved in numerous client company relocations, often as the Desktop Lead resourceHigh level security clearance________________________________________

ASG Summary of Project and Contract Placement IT Audit in Broome – Desktop Technician (2013)As part of a new client service to ASG, I was sent to the Broome office to audit all IT assets. This included a detailed analysis of all hardware, including servers and services available to client. Reporting to the SDM of the project included potential IT supporting problems and efficiencies to be improved.Desktop Technician (CHOGM 2011)Install 100’s of computers at the Perth Convention Centre. SOE had to be locked down to a Government standard environment on all machines. Set up printers at all designated hotels and provide online support. One of the main contacts for desktop duties and had protected level security and clearance. Set up network switches, cabling and access points. Provided onsite support at Perth Airport, Pan Pacific Hotel, Frasers and Perth Convention Exhibition Centre. As part of a new client service to ASG, I was sent to the Broome office to audit all IT assets. FIFO Desktop SOE SCCM RolloutErgon Energy – QueenslandRockhampton – 4 weeks on 1 week off for a period of 3 monthsTesting new Windows 7 SOE with software and compatibilitiesPrepare and assist service desk for the rolloutService DeskLevel 2 Service Desk Technician & Major Incident ManagerNovember 2009 – July 2011External clients – Symbiom (medical suppliers,) Australia wide role.Trained new Service Desk Analysts for both Level 1 Day Shifts and Level 2 Rotational Shifts. Trained new Service Desk Analysts to align to Major Incident Management processCreation and reviewing of Knowledge Articles (KIA)This role included general duties of Level 1 Service Desk Analysts including:First point of contact via phone, email and walk-upsTroubleshooting via RDP and RAPerform software installation and configurations via SCCM 2007Active Directory administrationMicrosoft Office configuration and support

Education record

 First Year Engineering: