Derek Kowalczyk

Derek Kowalczyk Email and Phone Number

Customer Success Manager @ Sophos
Oswego, IL, US
Derek Kowalczyk's Location
Oswego, Illinois, United States, United States
About Derek Kowalczyk

Derek Kowalczyk is a Customer Success Manager at Sophos.

Derek Kowalczyk's Current Company Details
Sophos

Sophos

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Customer Success Manager
Oswego, IL, US
Website:
secureworks.com
Employees:
2654
Derek Kowalczyk Work Experience Details
  • Sophos
    Customer Success Manager
    Sophos
    Oswego, Il, Us
    View
  • Secureworks
    Customer Success Manager
    Secureworks May 2021 - Present
    Atlanta, Georgia, United States
    Communicate business value and drive strategic programsDrive customer adoption, usage to drive renewalGenerate proactive service reportsAccount Planning & Sales ProcessesBusiness Relationship ManagementProject Management
    View
  • Secureworks
    Customer Deliver Manager
    Secureworks Jan 2021 - May 2021
    Atlanta, Georgia, United States
    Creation Security Protection Review and PresentationBusiness Relationship ManagementProvide recommendations with current platforms supportedDefine success metrics with clientsAssist with creation of new workflows/playbooksProject Management
    View
  • Secureworks
    Service Program Executive
    Secureworks May 2018 - Jan 2021
    Atlanta, Georgia, United States
    Creation of Enterprise Performance Report (eSPR)Creation of Quarterly Business Report (QBR)Investigation and Analysis – Provide recommendations based on incident trendingDevelopment of Service Improvement PlansBusiness Relationship ManagementProject Management
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  • Secureworks
    Sr. Security Analyst
    Secureworks May 2015 - May 2018
    Lisle, Illinois, United States
    Gather and track client enhancement requestsProvide deep subject matter and expertise on security issuesNew client on-boardingSIEM Rule CreationProvide remediation strategies for security eventsForensic InvestigationsUtilize Unix, Linux, Windows Operation SystemsDatabase querying SQL, Regular ExpressionsPacket Analysis (TCPDUMP, WIRESHARK, ETC)Development of Training Plans for On-boarding TeamClient On-boarding
    View
  • Cctvwholesalers/Projectnola
    Solutions Architect
    Cctvwholesalers/Projectnola Jan 2011 - Jan 2013
    Harahan, Louisiana, United States
    Delivered & maintained positive client experiencesCreated and delivered solutions and proposalsSalesRemote Tech SupportForensic InvestigationsBuilt and Repaired Servers

Derek Kowalczyk Education Details

Frequently Asked Questions about Derek Kowalczyk

What company does Derek Kowalczyk work for?

Derek Kowalczyk works for Sophos

What is Derek Kowalczyk's role at the current company?

Derek Kowalczyk's current role is Customer Success Manager.

What schools did Derek Kowalczyk attend?

Derek Kowalczyk attended Joliet Junior College, Joliet Junior College.

Who are Derek Kowalczyk's colleagues?

Derek Kowalczyk's colleagues are Christine Setchfield, Zaharia Cristian, Răzvan Radu, Jonathon Kozak, Wayne Warren, Abhiram Iyenger, Jerry Rainey.

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