Derek Larson Email & Phone Number

Tucson, Arizona Area

*Manage a team of customer service associates who handle customer accounts*Manage multiple customers in Mexico to develop business within those companies*Work to locate and develop new customers throughout Mexico & the United States*Visit the top 10 Maquiladora cities in Mexico on a regular basis to spur the growth of the organization*Set up systems with customers to accommodate their processes to ensure a steady flow of parts*Visit with customers throughout the United States & Mexico to ensure service is maximized. *Review all aspects of customer (Shipping, Receiving, Quality, Engineering & Purchasing)*Proactively looking for avenues to improve the service, quality & cost of our products as well as our customer's product.

Tucson, Arizona Area

*Coached and developed a group of exempt level consumer affairs associates. *Correspond and report to Hyundai National office as well as various executives on a daily basis. *Coordinate meetings and events with regional personnel throughout the United States.*Develop and institute the training for the program.*Visited regional offices to strengthen the customer relationship within the regions

Tucson, Arizona Area

Coached and developed a group of associates ranging from 10-25. Team garnered top customer satisfaction ratings and lowest average handling time for the year in 2001. Responsibilities included leading various client monitoring sessions, leading the company Customer Satisfaction initiatives, developing new supervisors, interviewing and hiring associates and writing the company newsletter.

Bachelor Of Arts (B.A.), Communication, General

Activities and Societies: Arizona Daily Wildcat - Journalist 1999

Education record