Derek Lebold Email & Phone Number

Ontario, Canada

Ontario, Canada

Waterloo, Ontario, Canada

Management Motivate and engage Customer Engagement Managers to achieve targets and goals Provide direction and vision for direct reports Review work of direct reports and provide assessment details when required Work to mitigate customer concerns with team members or management Collaborate with management team to identify areas of improvement for company Product Sales Opportunities Work closely with Customer Engagement Managers for new sales opportunities Create sales opportunities within product mixture accountable for Work through renewal processes and determine areas to engage customer further Identify new opportunities within existing client base Communicate status of opportunities through the use of CRM tools Be accountable for targets set out for self and work closely with team members to achieve targets Be accountable for budgets needed to generate sales or renewal opportunities Product - Knowledge Work with other Customer Engagement Managers to promote respective products Work with Development and other teams to provide feedback and direction on enhancements Work with Development and other teams to road map new product opportunities Customer Relationships Create open lines of communication with customer relationships Engage League/Team and develop relationships Act as conduit for transition, on-boarding or training processes of customers with Relationship Managers Detail customer expectations and communicate with other team members - then manage those expectations through constant interactions and engagement Attend events for Leagues/Teams to promote product mixtures Generate reporting for customers whenever required Facilitate/Handle issues that may be escalated to the Customer Engagement Manager and follow through to completion Additional Responsibilities Engage in budgeting processes Engage in planning processes for group

Waterloo, Ontario, Canada

In addition to focusing on product sales and new lead generation this role requires the creation and nurturing of long term relationships with current customers while fostering an environment focused on success through a combination of proactive outreach strategies, service, content and sales. Manage client relationships with the intent to come up with data efficiencies, identify the most effective contacts to work with within a specific league or organization. Primary Responsibilities Include:- Manage and Procure new business- Sales opportunity development- Account management (accounts to develop from relationship and sales standpoint – quota)- Collaborate with Development team on new product feature recommendations- Develope proactive outreach plans- Strengthen client relations to improve Content input long term

This role requires the creation and nurturing of long term relationships with customers while fostering an environment focused on success through a combination of proactive outreach strategies, service, content and sales.Manage client relationships with the intent to come up with data efficiencies, identify the most effective contacts to work with within a specific league or organization, and identify new sales opportunities. Primary Responsibilities Include: - Account management (accounts to develop from relationship and sales standpoint – quota). - Developing proactive outreach plans- Strengthen client relations to improve Content input long term - Sales opportunity development

Waterloo, On

Work with current and future clients to solve issues and remedy problems they are having with their product through troubleshooting techniques. Provide product walkthroughs in a 1 on 1 environment with clients in order to better acclimate them with their HockeyTech product and sell them on any new product offerings or applications.

Throughout Southwestern Ontario

Help kids with on ice drills, as well as instruct them on proper technique and give examples of proper skating methods.

Working with my fellow employees in a nurturing environment in order to keep the sports fields in Kitchener safe and presentable to play on.