With over 10 years of experience in IT and trading, I am a versatile and adaptable application support and business analyst who can provide effective solutions for complex technical challenges. My field of expertise is in asset management trading systems, such as Bloomberg AIM and Charles River IMS, where I have demonstrated strong problem-solving, communication, and collaboration skills. I am passionate about delivering high-quality service and support to fund managers, traders, and operations teams, and contributing to the success and growth of the organization.In my most recent role as an Application Production Support/Business Analyst at HSBC, I worked as a technical support specialist for the Bloomberg AIM platform, managing and executing change requests, troubleshooting and resolving FIX-related issues, and handling production incidents and outages. I also worked as a business analyst on in-house trading system integration projects, gathering and analyzing business requirements, preparing software specifications, and proposing solutions. Additionally, I took on a leadership role by leading the offshore application support team in China, providing guidance and direction. Some of the skills that I used and developed in this role include SQL, FIX, Bloomberg, and production support.