Derek Linton Email & Phone Number

Updated SQL Server stored procedures to reflect new data sourcesAnswered ah hoc data questions via SQLBuilt stored procedures to update SQL tables

• Oversee a public 19 machine LAN/WAN computer network managed through Windows Server 2016 • Optimized website Google ranking to number one through SEO resulting in a 24% one month increase in traffic• Interpret software issues, hardware issues and boot errors on computers to enhance library patron experience• Oversee purchasing of necessary network equipment such as hard drives, switches, and new computers• Coordinate and monitor problem escalation tickets • Trained personnel on basic troubleshooting to increase uptime

Worked with a tight knit team of five closely monitoring a network ensuring maximum uptime. • Conducted proactive monitoring of IoT network with Datadog and SolarWinds• Maintained network uptime in accordance with SLOs through efficient troubleshooting• Improved communication SOPs for reduced email count resulting in faster second tier • Assisted in 15+ major incidents by participating in bridge calls and creating timelines of problems• Collaborated with remote international team to resolve company service outage issue