•Provided support for phones, laptops, desktops, printers, firewalls, and routers in multiple environments•Administered Windows server systems including Active Directory, Cloud Services, and mail servers•Maintained network security, cloud, email security, VOIP, and data recovery systems

•Supported on premises IT equipment, network devices, and clients — Including software deployments•Wrote and edited a Visual Basic script to assist with Active Directory domain joining•Assisted with inventory, scheduling, budgeting, planning, cost-reduction, and shipping of IT equipment

•Supported and troubleshoot issues via VPN client, including remote desktop support for Win 7 and Win •Managed incidents for employee equipment including computers, VOIP phones, and software•Resolved networking issues pertaining to remote desktop and VPN connections•Reviewed, scheduled, and documented software installations and hardware expansions•Managed inventory and assisted with device deployment logistics

•Administered support for employee IT equipment and software•Routed support requests to, and worked with, medical equipment maintenance technicians

•Provided networking and remote support for employees•Resolved hardware and software issues pertaining to proprietary software

•Maintained 500+ RF guns, thin clients, laptops, VOIP devices, networks, servers and racking•Designed and Implemented a broadcast TV system•Created evaluations and documentation for equipment

•Administered back-end POS systems, and configured client batch files•Maintained networking hardware, VPN systems, and POS hardware

I made a kiosk program for the admissions office.