Derek Liu Email & Phone Number

Chengdu

Team Building & Department Management/ Product operation & Quality control / Marketing activities planning & Business channel development / Customer service follow up & 2R(Renew/Referral) revenue1. Set up departmental service team (Recruitment of teachers and employees) and service supervision team (TE Service/Feedback SOP).2. Products sales management.3. Expand training business; Training product development and update.4. Improve service quality, customer satisfaction and 2R revenue.5. Participate in the development of business channels, offline marketing events. And do the product presentation as well.6. Prepare online marketing materials.7. Prepare teaching materials (Textbooks and Past papers).Since working in BE Chengdu as the TE coordinator, I have helped the company quickly build professional training team and teaching management team, improved service SOP and customer satisfaction. At the same time, I ensured the smooth cooperation between different product lines. I tried my best to improve the revenue by lots of ways.

Osaka Japan

Customer service & customer satisfaction / Intercultural communication & Translation/ Operation1. Provided excellent service to customers in the Club Lounge and the Fitness Center.2 Provided high quality customized service for guests. Cheered customers up by their needs.3. Cooperated with other departments to ensure quality service for guests. 4. By using English, Japanese and Mandarin, I provided efficient consultation services to customers in different regions. I also helped colleagues in other departments to solve problems.Kept the Hospitality heart, as a hotelman in the Ritz-Carlton, I tried my best to provide the first-class service to all my customers and improved their satisfaction. Deeply influenced by the company culture, I created an impressive "Wow" moment for every customer. Positive and optimistic, I worked hard and be selected as the "five stars service" staff by the hotel many times

Chengdu, China

Market channel follow up / Event PlanningDuring the period of work, I helped to organize various types of promotion activities. Actively participate in follow up cooperation channels, I improved the number of TOB customers. At the same time, I established good relations with various channels of cooperation.

Bachelor'S Degree, English Plus Janpanese

専門士, 国際ホテル学科