Derek Lowery Email & Phone Number

Lafayette, Indiana, United States

 Meet with clients, include ConAgra, Coca-Cola, and Wabash National Corporation, to assess current processesand priorities, address any issues, questions or concerns, and set future goals and resolutions Present reports, metrics and original correspondence to clients and client partners to ensure synergy and teamworkamong all affected parties related to Securitas functions Develop training material for a variety of software applications including supply chain management and accesscontrol systems used at sites across the country Administered the rollout of an integrated nationwide access control system Assess analytics with Excel and Access to determine staffing needs that best fit client needs and increaseprofitability Process documentation including payroll, schedules, incident reports, ISO documentation, and FMLA requests Submit budgets and requisitions for my department through COUPA

 Assisted customers with any questions or problems regarding their accounts for Verizon and Century Link Managed, trained, and supported teams of over 40 people Scored highly on courtesy, accuracy, and professionalism metrics during customer service calls regularly Utilized Excel to process and track metrics of both new hires and established employees Coached new hires to maximize their performance metrics and customer service skills Documented vender and competitor promotions in order to better inform customers of products, services, andbrand value in comparison