Derek Lu Email & Phone Number

Orlando, Florida, United States

Derek is a client manager with our Health Solutions service and has been amember of the delivery team since June 2019. As a client manager, he isresponsible for administering health care programs for complex clients, includingaccount implementation, annual enrollment, and system enhancements. His keydaily responsibilities include operations, project, and resource management. Hisrole also includes assisting with quality assurance, training, and system/webconfiguration.Derek’s benefits outsourcing career – which began in Orlando in 2019 in theHealth client specialist role - provided exposure in a variety of health and welfareshared services including Spending Accounts, Benefits Administration, andDependent Verification. Derek understands how to utilize data on our proprietarysystem to perform root cause inquiries’ trending for continued timelyimprovement and develop reports by using various data extraction tools to meeta client’s requirements while also providing creative solutions to enhance andoptimize client delivery. He also has the expertise to apply quality assurancefundamentals by executing test plans to ensure that client plan rules meetspecifications. As a result of growing his overall benefits outsourcing knowledgeover the past few years, he is now aligned as a client manager in Health Solutionsas of May 2022.

Orlando, Florida Area

Derek is a Health Client Specialist within our Core Benefits Administration in the Orlando Alight office who works daily with other Alight Colleagues, third-party providers and client contacts to resolve cases, perform systematic edits and ensure a seamless process delivery for our clients and their employees.As a Health Client Specialist for various clients, Derek understand how to utilize data on our proprietary system to perform root cause inquiries trending for continued timely improvement, develop reports by using various data extraction tools to meet client’s requirements while also providing creative solutions to enhance and optimize client delivery. He also exhibits quality assurance fundamentals by executing test plans to ensure that client plan rules are met to specifications.

United States

HOSPITALITY & GUEST SERVICE o Handle guest complaints daily and resolve complications in a respectful manner. o Involvement in increased sales with over an 80% customer satisfaction rate over multiple months. o Effectively communicate with other coworkers to increase sales and help create an efficient and friendly working environment. o Achievement of multiple recognition for exceptional guest service by regional supervisor and managers. o Mentor and train new hires in an accelerated setting. o Work as both host and server in a fast-paced high active environment. PREP CHEF o Delegated tasks to new chefs to efficiently prep for opening. o Adapted to volatile situations and performed under pressure to meet managerial expectations. o Increased efficiency in production by organizing and re-arranging storage areas and workplaces.

United States

FOOD SERVICE o Guided and assisted new crew members in handling new challenges faced in real time. o Coordinated the pace of the line and assisted in daily tasks with a sense of urgency. o Cross trained in different positions in order to be flexible to the needs of the company.

Bachelor Of Applied Science - Basc, Information Technology, Gpa: 3.95

Associate Of Science - As, Information Technology, Gpa : 3.53