Derek Lum Email & Phone Number

Costa Mesa, California, United States

• Oversee $569M in transportation expenses for 30 clients, focusing on vendor expense reduction and enhancing operational efficiency through data-driven analytics.
• Strategically led initiatives such as improving project billing speed and implementing automation tactics to elevate the revenue-to-expense ratio from -2% to 15%, fostering the addition of new team members while.
• Develop cost reduction strategies by meticulously analyzing client data and vendor contracts, implementing initiatives such as behavioral adjustments and contract renegotiations, resulting in over $150M in cumulative.
• Leverage advanced Microsoft Excel skills to translate complex data into easily understandable visualizations that comprehensively represent the client’s business.
• Supervise and mentor two direct reports, guiding them to enhance their Excel proficiency, providing coaching in client-facing document formatting, and collaboratively ideating new savings categories, achieving a 20%.

Costa Mesa, California, United States

• Cultivated cooperative relationships across departments, ensuring smooth communication, promoting cross-functional teamwork, and actively contributing to the attainment of project milestones and the identification of.
• Implemented strategic client retention initiatives, resulting in a 75% reduction in client credit risk through improved communication and analytical accuracy, while concurrently increasing client retention by 25%.
• Revamp outdated Excel automation templates, increasing accuracy by 8%, streamlining efficiency by 2 days, and broadening the scope to include three additional savings categories, thereby enhancing overall analysis.

99 Cents Only Stores, Commerce, CA

• Co-managed a team of 25 to optimize a fleet of 300 company drivers to meet all customer outbound and inbound needs resulting in over 95% on time service.
• Identified inconsistencies in historical routing data to renegotiate fixed & variable pricing models that led to an overall 10% increase in revenue.
• Collaborated with cross functional departments to strategize the improvement of SOP’s and streamline work management that decreased data organization labor hours by 40%.
• Built an asset utilization report to identify trailer use inefficiencies and designed a solution to increase productivity by 30% while saving 5% on variable cost.
• Created an SQL query to analyze and improve driver pay rates that resulted in a 10% increase in driver utilization and a 20% savings on driver pay.
• Developed an automation tool for invoice auditing to ensure all variable metrics were billed appropriately and accurately.

Newgistics, Commerce, CA

• Onboarded additional drivers to improve the daily utilization of tractors and increased monthly revenue by 5%.
• Maintained a consistent 30% monthly profit margin by minimizing monthly account expenses and ensuring drivers have a safety focused mindset to reduce high cost accidents.
• Conducted monthly budget vs. actual analyses to visualize the strong and weak points within the business.

Macy's, City Of Industry, CA

• Maintained a weekly 98% on time service record with a team of 25 drivers by evaluating performance and efficiently scheduling daily & weekly routes.
• Prepared and updated employees' daily work schedules and resolved delivery problems by maintaining a high level of communication with the customer and the drivers.

Pasadena, CA

• Provided biweekly financial reports to the CEO to keep track of production and devise strategies to maximize company profit and time.
• Improved quality of business proposals to maximize profit by analyzing historical bids and identifying areas of improvement.

Riverside, CA

• Provided immediate and personalized attention to enhance each customer’s dining experience by staying attentive and observant in a fast-paced environment
• Communicated with colleagues to effectively accommodate dine in customers as well as phone in orders during rush hours
• Performed routine maintenance to ensure the highest level of cleanliness and safety