Derek G. Email & Phone Number

• Delivers strategic customer engagement solutions using Microsoft Dynamics 365 Customer Insights, leveraging data analytics to drive impactful business results
• Specializes in implementing Microsoft Dynamics Marketing, focusing on revenue growth and enhancing customer experiences
• Leads cross-functional teams to develop innovative solutions for premium upselling and online job budget recommendations, ensuring alignment between client goals and business objectives

Plano, Texas, US

- Led the design and implementation of Dynamics 365 CRM-based solutions that droveoperational efficiencies and overall organizational innovation- Conducted analysis and design workshops with cross-functional business partners to gather requirements that align with business goals, then translating them into user stories -Performed perform fit/gap analysis.

Austin, TX, US

• Dynamics 365 CE Solution Architect - MarketingSalesCustomer ServiceField Service Project Operations
• Design, implement and support Dynamics 365 CE practice to plan and deliver innovative solutions that meet customer needs and expectations
• Interface with customers to provide proof of concepts, demonstrations, and workshops that showcase the capabilities and benefits of Dynamics 365 CE applications
• Provide high-level architecture of business processes and strategy assessments to align with customer vision and goals
• Perform detailed requirements documentation and validation in collaboration with change management processes to ensure quality and accuracy of solutions
• Create automated CI/CD process for Dynamics 365 CE solution deployments to enable faster and smoother delivery and testing