Derek G. Email & Phone Number

• Delivers strategic customer engagement solutions using Microsoft Dynamics 365 Customer Insights, leveraging data analytics to drive impactful business results• Specializes in implementing Microsoft Dynamics Marketing, focusing on revenue growth and enhancing customer experiences• Leads cross-functional teams to develop innovative solutions for premium upselling and online job budget recommendations, ensuring alignment between client goals and business objectives

Plano, Texas, Us

- Led the design and implementation of Dynamics 365 CRM-based solutions that droveoperational efficiencies and overall organizational innovation- Conducted analysis and design workshops with cross-functional business partners to gather requirements that align with business goals, then translating them into user stories -Performed perform fit/gap analysis to ensure alignment with project objectives -Oversaw integration, data migration, and security activities, ensuring seamless adoption -Guided project teams using Agile and hybrid methodologies, including daily scrums, springplanning, and other scrum ceremonies to maintain project momentum -Trained end users and IT teams on delivered solutions and provided Go-Live support to foster user adoption with hands-on assistanceKey Accomplishments:o Deployed a Marketing CRM that streamlined customer engagement and enabled the effective targeting of over 6 million clients, resulting in measurable improvements in marketing ROIo Modernized the application stack, integrating cutting-edge technologies and optimizing processes to achieve a 50%+ increase in operational efficiencyo Designed and implemented a custom Continuous Integration / Continuous Delivery solution, incorporating robust automated testing processes to ensure seamless deployments

Austin, Tx, Us

Dynamics 365 CE Solution Architect - MarketingSalesCustomer ServiceField Service Project Operations• Design, implement and support Dynamics 365 CE practice to plan and deliver innovative solutions that meet customer needs and expectations• Interface with customers to provide proof of concepts, demonstrations, and workshops that showcase the capabilities and benefits of Dynamics 365 CE applications• Provide high-level architecture of business processes and strategy assessments to align with customer vision and goals• Perform detailed requirements documentation and validation in collaboration with change management processes to ensure quality and accuracy of solutions• Create automated CI/CD process for Dynamics 365 CE solution deployments to enable faster and smoother delivery and testing• Act as the principal solution architect to complete configurations of applications in Marketing, Sales, Customer Service, Field Service, and Operations within commercial, state and local government agencies• Lead and mentor a team of developers and consultants to ensure best practices and standards are followed throughout the project lifecycleSkills:• Expert in Dynamics 365 CE applications, including Marketing, Sales, Customer Service, Field Service, and Operations• Proficient in CI/CD tools, such as Azure DevOps, GitHub Actions, Power Platform Build Tools, etc.• Experienced in business process modeling, strategy assessment, requirements analysis, solution design, configuration, testing, deployment, and support• Knowledgeable in cloud computing, data integration, security, compliance, and governance• Excellent communication, presentation, and interpersonal skills• Certified in Dynamics 365 CE applications and Azure fundamentals