Project risk manager for the Group Payments Program including the risk management for the New Payments Platform Program.In partnership with the Programs for the proactive identification and management of project risks during the lifecycle of each project. Managed the Programs in proactive management of effective risk and issue solutions, ensuring that risks are identified and are managed to ensure that no economic or reputational loss is incurred. Work with the projects to embed ANZ compliant solutions by providing guidance on subject matter.Maintain close relationships with the project teams to identify all risks, issues and relevant treatments.Provide challenge to the project’s risk profile including the ratings and treatments.

Project Risk Assurance Manager.In partnership with the project teams for the proactive identification and management of project risks during the lifecycle of each project.Work with the projects to embed ANZ compliant solutions by providing guidance on subject matter engagement and identification of non-compliant solutions.

• Complete risk & compliance audits/tests on Business Unit functions to ensure compliance• Coordinate and maintain regular contact with Business Unit risk representatives. Liaise with Business Unit Risk teams to ensure all policy requirements are identified and maintained, up to date knowledge of policies.• Identification of Operating Risks and ensure that economic controls are in place.• Development and maintain Business Continuity (BC) Plans for Shared Services. Ensuring all cycle requirements are met (i.e. conducting BC presentations to staff, testing of BC plans)• Develop and maintain Risk Registers and address outstanding issues• Develop and maintain Obligation library for Shared Services

• Identify and commence investigation on fraudulent loan applications. Manage and communicate with internal and external parties on issues affecting Loan Operations, and recommending recovery and or legal action.• Undertake sample testing of files for systematic errors and make recommendations to address and minimise deficiencies through the development of effective procedures and communication.• Act as the initial point of contact, providing coaching, advice and guidance to Australasian Distribution and Loan Operation Personnel.• Monitor, maintain and enhance the effectiveness of fraud prevention systems where considered necessary.• Identify emerging trends through data mining to provide early warnings to management• Recommend charge off to executive management when investigations have been finalised and no further action can be taken, ensuring that all avenues of loss minimisation has been followed.• Actively attempt to improve systems by analysing applications submitted and identifying anomalies.

• Exercise quality credit decision making skills through assessing credit worthiness of consumer lending customers. This is done by verifying such details such as applicant’s employment status and income, as well as ensuring security being offered to ANZ is suitable (CAD $200,000).• Provide the highest level of customer service through quality decisions and timely turnaround (always meeting Service Level Agreements).• Build strong relationships with Mortgage Originators to maximise business the Originator provides to the ANZ.• Ensure adherence to Group Credit Policy by reviewing all necessary information.Monitor and address system failures and inefficiencies and identify improvements in practices and procedures.

• Sales experience in residential lending• To be able to assess and approve personal lending products (home loans/investment loans, personal loans, streamline overdrafts, temporary overdrawn accounts)• To be able to negotiate and communicate with others to resolve conflict and provide acceptable solutions