Derek Mccarron Email & Phone Number

Edinburgh, United Kingdom

Responsibilities include installing, maintaining and supporting IBM and 3rd party infrastructure software running on Natwest mainframe systems. Delivering high quality change to live production systems in accordance with industry standard change and risk governance.Providing on call support - joining recoveries and providing input into resolution of service issues.Supporting high profile / major project implementations - Disaster Recovery, Mainframe Hardware upgrades and clock change.Implementing production changes out of hours at weekends during change window.

Edinburgh, United Kingdom

I combined this role with my current role as a Systems Programmer. Responsibilities included facilitating scrum meetings for zSeries (Mainframe) Software, Encryption Services, File Transfer & z/VM teams within Natwest. I used Jira Board to view, manage and report issues.

Edinburgh, United Kingdom

Responsibilities included managing online batch services, managing and resolving incidents and changes and escalating service issues to 2nd level support and/or Duty Manager when appropriate. Operating and monitoring of different platforms (Mainframe/Midrange/Intel). Performing on-line service checks to ensure business systems were available as per Operational Service Level Agreement. Managing the weekend change window and providing standby support.

Edinburgh, United Kingdom

Responsibilities included organising technical training for all staff. Identifying training needs, designing and structuring training programmes. Implementing training programmes to ensure they were delivered on time, on budget and to the required standard.

Wellington & Wairarapa, New Zealand

Responsibilities included assessing credit card applications within a telephone based service team, accepting/declining applications and reviewing credit limits as well as liaising with Fraud Department when required.

Edinburgh, United Kingdom

Responsibilities included liaising with Information Technology department on system related problems, project work and administering internal and external courses for all staff.