Derek Mcclure Email and Phone Number

Supervise the daily work and safety of over 85 transportation associates.Ensure adherence to standard operating procedures, Food Safety Standards, preferred work methods, planned routes, and providing efficient customer service in a safe manner.Ensure transportation associates comply with local, state, and federal regulatory agencies by ensuring accurate electronic logs are current.Oversee labor hours and consumable supplies are within budget by reviewing generated Roadnet reports on delivery execution.Create work schedules using Excel for 85 transportation associates including scheduled overtime and shift coverage as needed.Provide hands-on and in person training with new associates in addition to their web-based training.Provide on-going training to existing associates on new customer requirements, company procedures, and feedback on performance.Assign equipment to drivers based on daily delivery requirements, weight, capacity, and license level.Coordinate required repairs of trucks and equipment with proper departments as necessary.Review delivery functions and productivity reporting daily using Roadnet and Tableau.Suggest efficiency ideas, cost reduction measures and facilitate implementation of delivery changes.Communicate with warehouse and customer service teams to collaboratively resolve any customer or delivery opportunities.Maintain positive associate relations through regular department and pre-shift meetings.Keep an open communication channel with associates by answering questions in addition to explaining policies and procedures.Submit and respond to ideas to improve associate engagement and enablement.Recommend corrective action and/or behavior modification where required.Perform management functions of staff selection, development, discipline, performance reviews and/or terminations.Analyze and optimize daily routing and delivery plan using AS400 and Roadnet Anywhere routing software.

Creating detailed route plans within the parameters of delivery requirements, service windows, equipment type and DOT regulations.Analyze and optimize daily routing and delivery plan using AS400 and Roadnet Anywhere routing software.Working with the Sales and Warehouse department to determine delivery feasibility for new customer accounts.Assign equipment to drivers based on daily delivery requirements, weight, capacity, and license level.Ensure adherence to standard operating procedures, Food Safety Standards, preferred work methods, planned routes, and providing efficient customer service in a safe manner.Create work schedules using Excel for 85 transportation associates including scheduled overtime and shift coverage as needed.Provide hands-on and in person training with new associates in addition to their web-based training.Provide on-going training to existing associates on new customer requirements, company procedures, and feedback on performance.Coordinate required repairs of trucks and equipment with proper departments as necessary.Review delivery functions and productivity reporting daily using Roadnet and Tableau.Suggest efficiency ideas, cost reduction measures and facilitate implementation of delivery changes.Communicate with warehouse and customer service teams to collaboratively resolve any customer or delivery opportunities.

· Troubleshooting and resolving issues with cable, phone, and internet services and devices while providing a positive customer service experience.· Upselling and education of services to new and existing customers.· Setting up Field Technician appointments.

Key responsibilities: • Route optimization through the use of ORION proprietary algorithms, map data and telematics.

Key responsibilities: • Troubleshooting and resolving issues with iOS, iTunes and iCloud related software and devices while providing a positive customer service experience.• Setting up hardware repairs.

Key responsibilities: • Responsible for marketing, networking and development of leads for business growth. • Installing and configuring computer systems. • Monitoring and maintaining computer systems and networks. • Troubleshooting and solving system and network problems. • Software installation. • Hardware replacement and upgrades.