Derek Mcm Email & Phone Number

Work From Home

Performed as an escalation point for dedicated team providing Enterprise Business Solutions across the US, Canada, and the UK NOC services: Monitored and engaged major telecom vendors to ensure reliable broadband delivery, maintenance, and repairDeveloped training procedures and maintained Knowledge Base support documentationFacilitated the initial and ongoing training of new hires and veteran team membersMaintained high customer satisfaction based on client surveys and QA scores

Work At Home

Part of a 20 person team providing First Call Resolution Diagnosed and repaired printers and computers; including all versions of Windows OS on desktop, laptop, thin-client, and mobile thin-clientsIn depth knowledge and understanding of numerous software packages (Citrix Management Console, MS Office, ADUC, Print Management, Advanced IP scanner) Performed Account Administration focusing on ADUC and MS Exchange Server

Leesburg, Ga

Provided network support and administration for on and off site clients.Helped debug and test a VB based medical charting application based on an Access database (MedNotes)Provided training and phone support for clients using our medical charting software and wireless tablet pc’sWorked closely with local physicians in developing multiple databases for the application

Bachelors Of Science - Information Technology

Liberal Arts, Cisco Systems, Microsoft

Computer Science