Derek Merrell Email & Phone Number

As a Service & Deployment Lead Coordinator at DP Solutions, I oversee the end-to-end delivery and deployment of IT solutions for a diverse portfolio of clients, ensuring high-quality service, timely delivery, and customer satisfaction. With over 19 years of experience in IT service delivery, service desk management, and resource coordination, I have developed a strong expertise in customer support, quality control, and SLA management.I am passionate about continuous improvement, and I leverage my ITIL 4 Foundation certification and my skills in project management and office administration to optimize processes, performance, and profitability. I thrive in team-based, collaborative environments, where I can contribute to the success of my colleagues and the organization. I also work independently with equal success, demonstrating exemplary organization, prioritization, and time management skills. I excel at building relationships and rapport with diverse groups of clients, vendors, and colleagues, using my excellent communication and interpersonal skills. I am recognized for my sound judgment, affability, critical thinking skills, and common-sense decision-making.

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  Community College Of Baltimore County

  Business Administration And Management, General