Derek Morrison work email
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Derek Morrison personal email
Passionate about revolutionising customer experiences, I bring extensive expertise in the Contact Centre industry, focusing on delivering innovative CCaaS (Contact Centre as a Service) solutions.In my current role, I collaborate with a forward-thinking Product team to support a state-of-the-art CCaaS solution crafted by industry pioneers. My mission is to drive exceptional customer service through cutting-edge technology and strategic insights.Throughout my career, I have successfully built, scaled, and optimized core support functions within contact centres, covering all operational aspects. I have worked across diverse sectors such as financial services, media, utilities, healthcare, and transport, partnering with renowned blue-chip companies.My journey in the Customer Success domain has taken me around the globe, where I have had the privilege of transforming contact centres into high-performing entities. I excel in enhancing operations, boosting customer satisfaction, and fostering sustainable growth.
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Product EvangelistCallcorpUnited Kingdom
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Product EvangelistCcpro Solutions Sep 2022 - PresentUnited Kingdom
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Business Operations ManagerIntrado Feb 2019 - Sep 2022United Kingdom -
Customer Success ManagerCirrus Response Feb 2018 - Feb 2019United KingdomSeeking out opportunities to deliver success for existing and new customers. -
Senior Success ManagerWest Unified Communications Services Oct 2015 - Feb 2018Uk & EuropeLeading a team of Success Managers delivering Gartner Magic Quadrant leading CCaaS. -
Senior Success ManagerMagnetic North - Cloud Communications Oct 2011 - Oct 2015GlobalResponsible for promoting and delivering CCaaS to new customers. Forging and maintaining excellent customer relationships. -
Group Campaign ManagerClub La Costa Jul 2010 - Oct 2011Marketing campaign development and client growth for a leading European Resort & Hotel chain. Working with a number of Contact Centres throughout Europe. -
Performance & Insight ManagerResponse Intelligent Outsourcing Apr 2006 - Apr 2010ScotlandWorking with a wide range of blue chip organisations within a large BPO Contact Centre Operation (circa 2,000 employees), this unique role within the organisation involved setting up and leading a substantial team consisting of a Resource Planning Manager and a breadth of Senior Analysts and Analysts. In this role I assumed overall responsibility for Business Intelligence, Resource Planning, Service Delivery, Campaign Management. Strong Client engagement and relationship management was at the core of the role.
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Dialler ManagerResponse (Formerly Thus Contact Centre Services) Apr 2002 - Apr 2006Leading a team of analysts with responsibility for the technical and strategic aspects of managing all outbound sales and marketing activities.
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Senior Service Performance AnalystNtl Jul 1998 - Jan 2002Leading a team of Resource Planners in an enterprise level contact centre operation.
Derek Morrison Skills
Frequently Asked Questions about Derek Morrison
What company does Derek Morrison work for?
Derek Morrison works for Callcorp
What is Derek Morrison's role at the current company?
Derek Morrison's current role is Product Evangelist.
What is Derek Morrison's email address?
Derek Morrison's email address is de****@****rth.com
What skills is Derek Morrison known for?
Derek Morrison has skills like Service Delivery, Mis, Contact Centers, Team Management, Crm, Inbound Marketing, Outsourcing.
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