Derek Morse Email & Phone Number

Tolland, CT, US

Devens MA

• Accountable for Third Party Fulfillment (3PF) operations in multi-tenant processing centers, facilities management, facility IT Support, and participate in the development and execution of the 3PF Business growth.
• Manage 30M unit transactions between inbound, returns, and outbound resulting in a $32M total revenue business
• Instrumental in developing five-year strategic plans
• Oversee production planning for multi-facility, multi-tenant, B2B and B2C demands
• Maintain annual operating and capital expenditure budgets
• Lead the organization to ramp up capacity to support a 70% growth in demand fueled by new clients, new client initiatives, improved quality, and exceptional service level performance

Devens MA

• Built infrastructure for managing 55 client portfolios with focus on contract and service management
• Trained and developed staff of account managers to provide best-in-class service
• Managed client contract renegotiations and process change pricing initiatives
• Created and implemented the organization’s client screening and ranking method
• Redefined the company's tech project lifecycle in order to expedite the delivery of client-requested integrated software solutions from 120 days to 60 days
• Coordinated client Quarterly Business Reviews

Devens MA

• Quiet Logistics is the eCommerce fulfillment provider of choice for leading brands and e-tailers because we deliver a highly personalized customer experience for our clients. Quiet Centers utilize innovative.
• Manage fulfillment operations for a rapidly growing multi-tenant third party fulfillment center
• Facilitated startup of quiet 3PF from concept to the current 33 client, 470,000 square foot, and 1.3 million unit operation
• Directed recruiting, hiring, and training of 583 full-time employees for four-shift operation
• Lead HR and Operations in appraising, mentoring, benchmarking, and succession planning of staff
• Responsible for budgeting, forecasting, client SLA, client relations, safety procedures, and facility culture

• Responsible for managing the store delivery schedule for 68 JCPenney stores including 3 of the highest volume stores in the network with total facility shipments exceeding 80 million units
• Manage customer direct shipments on a daily basis ensuring accuracy and timeliness of deliveries. Ship an average of 32,000 orders per week.
• Manage cost per unit, units per hour, accuracy, and other KPI metrics in the outbound operation including direct management of four departments
• Direct reports consisting of up to six logistics operations supervisors, department lead associates, and up to 135 general warehouse associates
• Draft and facilitate individual development plans for all direct reports
• Facilitate lead associate training on topics such as effective communication, change management, and business specific cross training