Derek Mullens Email & Phone Number

Augusta, Me, Us

Augusta, Maine

* Provide consulting services that enhances IT to Business (IT2B) results through customer service while building positive relationships within the executive branch of State of Maine government.* Collaborate across Office of Information Technology to facilitate/coordinate best practices that leads to successful business outcomes through large (IT2B) projects.* Innovative critical thinking is essential and expected while maintaining strong customer service and interpersonal skills. * Ensure excellent customer service to enhance agency relationships, develop/create business requirements, enterprise solutions, IT portfolios and budgets in a complex IT environment.* Work with senior management across State government, IT contractors, vendors, and other leadership of governmental entities and associations to accomplish the goals of the administration.

Augusta, Maine

Responsible for the McAfee ePolicy Orchestrator suite supporting over 12K workstations including desktops, laptops, and tablets plus 600 servers.Within the ePO suite I am responsible for:* VirusScan Enterprise.* SiteAdvisor to include web content blocking.* Full Disk Encryption.* File and Removable Media Protection for encryption in flight and at rest. This includes encryption key management and removable media control.* Rogue System Detection.* Host and Network Data Leakage Protection.* Host Intrusion Prevention System.* Deep Defender.* Data Loss Prevention - Network and EndpointResponsible for one-on-one or classroom style training for other staff who help support any of the efforts listed above.Responsible for managing the SAN's Securing the Human End User Security Awareness Training program for all 12K users.Responsible for managing physical security card access system for OIT.

Responsible for the daily operation of a Windows Server 2008/2003 physical and VMware vSphere virtual environment including 40+ servers on a TCP/IP network using HP Switching - VLANs/Spanning tree/Port Trunking/ISCSI.* Administered a Dell Equallogic SAN, a Cisco ASA firewall and a Cisco Wireless secure environment.* Accountable for Active Directory administration including the management of user accounts, DNS, DHCPand Group Policy within the boundaries of established policies and procedures.* Coordinated Exchange 2003/2007 implementation and ongoing administration.* Implemented Barracuda SPAM, Virus, and Web content filtering and most recent a SSL-VPN solution.* Administered the Associations VoIP Mitel telephony solution.* Managed the daily network security and all maintenance contracts and license agreements.* Served as Purchaser for hardware and controlled inventory.* Created and maintained all documentation related to my expertise using Microsoft Office including Visio.* Configured necessary server software to implement the LAN and WAN including server analysis todetermine the necessary parameters for the operation and performance of the Association's environment.* Configured and monitored a multi-vendor environment to maximize system performance includingdeveloping and implementing recommendations for the improvement of effectiveness and efficiency.* Acted as the principal technical point of contact with vendors and consultants for the hardware and softwareapplications related to systems operation.* Developed and maintained oversight of the operational standards and procedures for the IT Department'ssystems administration.* Responsible for the Association's network for security flaws and breaches.* Provided technical assistance and training to all staff.* Assisted team members in performing installations of hardware and software, trouble-shooting hardware,software, and network problems and system tuning.

* Acted as the central point of contact for all Technology service requests, performing initial troubleshooting,routing requests to the appropriate solution provider, and tracking these requests to completion.* Provided technical support for all application software and end-user hardware utilized within theAssociation.* Provided training and user documentation for end users as needed.* Implemented the correct hardware configuration for each workstation and its associated devices to meetindividual user needs.* Monitored the Association's personal computer systems to maximize system performance includingdeveloping recommendations for the improvement of effectiveness and efficiency of the systems.* Provided backup support to the other MIS Staff as required.

Provided server and desktop support for a 60 user LAN.* Installed and troubleshoot Microsoft Office 2003.* Troubleshot and configured 15 Hewlett Packard Laser Printers.* Assisted in maintaining a virus free environment.* Responsible for Citrix client installations and troubleshooting.* Maintained inventory of machines and software.* Researched innovative technology to promote an efficient work environment.

Associate Of Science, Electro-Mechanical Technology

High School Diploma