Offering advice and solutions to your engineering after-sales or field service department both nationally and internationally.

• Reporting to the Managing Director for a yearly P&L responsibility of £1.8 million for the Service Department, I am responsible for providing strategic leadership in the planning and development of long-term business strategies and growth plans, implementation of new operational budgets against performance, commercial contracts and execution - delivery plans to ensure deliverables are achieved, and service excellence and customer retention goals are realised at a senior level. • In-charge for the complete restructuring and mentorship of a 60+ Service department team in line with agreed budgets.• Led the implementation of a new operational system EFACs and the 200k re-stocking project of the entire fleet of vans.Notable Achievements• Reduced operating costs from 1.65M to 985k within 6 months by restructuring the parts dispatch against live and dead jobs.• Increased contract profitability by 9% overall contracts by the clarification of costing tables on individual contracts, further removing and expanding the scope of contracts and renegotiating new contracts. • Executed continuous improvements and technology enhancements in the management structure, operational procedures, systems and reporting processes within the aftersales department that resulted in heightened efficiency and performance.• Installed stability and guidance to an inexperienced aftersales team while implementing both structural and system changes throughout the business, creating the necessary motivation and guidance with clearly communicated goals to achieve high.

• Sole accountability for the diversity of the Alimak UK Aftersales operational portfolio, servicing and maintain all elevators, with further ownership to steer the biggest ever single refurbishment package sale at 1.4million GBP successfully.• Consistently achieved a YoY growth of 20-30% every year since 2010 that peaked at 45% in 2014 via a culture of increased customer focus to meet and surpass expectations on key deliverables such as resource pricing, availability and skills.• Managed and led the Service department to achieve the ‘Best Department’ within the group repeatedly for 2012/14/15.• Spearheaded a multi-functional team in the day-to-day operations management of the company’s demanding UK and Offshore Market service pool, with the key mandate to embed operational excellence and ensure high-level service delivery against contracts and within set constraints, ensuring all work and actions undertaken are in full compliance with the QHSE standards and adhere to strict technical and regulatory compliance. • Led the re-imaging of the offshore marketing brochure, creation of a like-for-like day rate sheet, improvement in the liability insurance to reflect requirements and adoption of security advice to meet the travel to Offshore Middle East and Africa. • Worked diligently to transform the Service Department into an efficient, cohesive, productive and profitable unit, witnessing a noteworthy growth during my appointment with a 30% YoY increase in after sales growth. • Identified service contracts with built-in yearly increment requirements amounting in excess of 30,000k that were left ignored and not adhered to prior to my joining, thereby resulting in achieving contractual growth. • Consistently achieved performance benchmarks in areas of operations efficiency, service delivery and satisfaction, technical proficiency and cost management.

operations / business development/ analsys/ key account management/ sales

feild operational control / engineering / KAM