responsible for overseeing the development, implementation, and delivery of training programs and advisory services within an organization. This role involves assessing training needs, designing curriculum, and guiding teams or clients through skill-building initiatives. The Training and Advisory Lead also provides expert advice, supports strategic decision-making, and ensures that both employees and clients are equipped with the knowledge and tools necessary to achieve business goals. Strong leadership, communication, and project management skills are key to success in this role.

Contract employee for Sagent - Responsible for overseeing the development, implementation, and delivery of training programs and advisory services within an organization. This role involves assessing training needs, designing curriculum, and guiding teams or clients through skill-building initiatives. The Training and Advisory Lead also provides expert advice, supports strategic decision-making, and ensures that both employees and clients are equipped with the knowledge and tools necessary to achieve business goals. Strong leadership, communication, and project management skills are key to success in this role.

Worked on web services to pre-populate data into an application to enhance user experience and promote the completion of the application. This requires working closely with UX/UI designer and development to ensure the success of writing efficient user stories and acceptance criteria for the team.• Implementation of web services to pre-populate data for Loan Origination, promoting usability within application for ease use. Result: Reduction of manual input by use of automation, minimizing error, and reducing talk time• Create and prioritize user stories and acceptance criteria in Agile environment that clearly defines requirements for developing a GUI for mortgage originations• Created documentation to show mapping from mortgage servicing system to mortgage origination GUI to the loan origination system including calculation; tables housed in SQL • Identified refinance calculation gap with data gathered from LoanServ in SQL, and presented precise documentation on error and how to adjust the calculation to senior management

Key role in the Safe Agile product management role as a Business Analyst for the MSP product. Work directly with developers, product owners and product manager on designing, enhancing, and testing a number of processes including the payoff workstation, customer support screens, and billing processing.• Developed over 400 test loans for UAT in MSP (Mortgage Servicing Platform) for the Bill in Full Billing Project including updates to CICS and Batch processes, which lead to discovery of gaps in the Payoff Workstation with loans that have Military benefits• Tested COBOL code enhancements to Payoff Workstation to cover gaps in calculations for loans with multiple changes on the change file, with military benefits as well as loans with 0 percent interest rate change with military benefits that includes testing for semi-monthly, biweekly, DSI and other special loans• Worked closely with a number of different developers to close out customer service incident tickets including tickets that were part of the top ten and escalated tickets from Mega clients• Support my development team by running cycles, assisting with running Xpeditor, creating amortization calculations on Excel, and always reachable at all times of day

Played a critical role in the software development specifically to Loan Boarding. From a product management perspective, key member of data analytics for the Special Loans, Bankruptcy, Loss Mitigation, and Foreclose. Responsible for timely and accurate review of data from raw excel spreadsheet form to system of record through SQL database.Business Analyst II• Facilitated transfer of the loan boarding process from Houston, TX to Jacksonville, Fl to enhance efficiency and accuracy• Implemented stratification report to balance incoming Mortgage Loan transfers with prior servicers by creating SQL Query capturing all important and high-risk elements• Responsible for mapping all special loans products (HELOC, ARMS, Interest Only, SCRA, Step Rate Modifications, Daily Simple Interest, etc.) from prior servicers using MSP or LoanServ and mapped data to LoanServ• Assist in developing new processes and reporting by pulling Adhoc SQL Queries capturing specific data points deemed important• Lead meetings to refine process flows between departments to build a consistent flow of information during incoming mortgage transfersSpecial Loans Analyst• Created Verification of Debt (VOD) balance calculator on Microsoft Excel to simplify the VOD balance validation• Reviewed 100% of the ARM loans to ensure accounts mapped accurately prior to MSP to LoanServ conversion• Completed daily reviews of ARMs, HELOCs, interest only, and step rate modifications, while writing procedures for the new operating system

Worked as Lead for Special Loans, reviewing and adjusting HELOCS, SCRA, Interest Only, ARM, and Balloon accounts. During account review adjustments may include re-amortizing loan, interest rate, payment amount, maturity date, ARM changes, and SCRA fee removal.Lead Loan Servicing Representative IV: Special Loans and Cash Management Teams• Recognized for constructing HELOC Amortization Correction Calculators utilizing Microsoft Excel based on the interest calculation and payment hierarchy to rectify payment posting and interest rate errors• Worked high risk Cash Customer Inquiry Task to reverse multiple payment and reapplied, which includes funds being placed in unapplied buckets so re-age transaction could get reversed to complete the revere payment process and then reapplied accordingly per the terms of the loan agreement• Managed the Pay Right Reward Program Project, which involved extensive review of the processes in place to check for accuracy, gaps, and remediation procedures for loans that were impacted by system changes• Supervised incoming written requests following RESPA regulations, and maintaining no items out of compliance• Increased team production by creating Microsoft Excel programs to delegate the work load evenly• Developed, improved, and implemented procedures in order to maintain the highest level of quality possibleLoan Servicing Representative III: Special Loans• Independently managed SCRA removal, SCRA 60-day, Usury reviews, and EZ Pay (automatic draft program) Reversal Audit reports• Utilized time efficiently and effectively taking on special projects and escalated tasks• Analyzed and corrected accounts for ARM error corrections, EZ Pay changes, Payment change notification letters, PRR benefits, SCRA benefits, and Usury reviews• Coached piers on distinct consumer inquiry task processes for a special loans team

Professional Personal Banker with an excellent track record to establish and enhance customer relationships by providing outstanding customer service, following a focused cross-selling strategy. Resolved consumer banking conflicts quickly and effieciently. Personal Banker• Rectified customer issues including overdraft, deposit holds, missing deposits, customer service breaks, etc• Built strong rapport with customers to cross-sell products, and build a loyal clienteleService Manager• Coached tellers to reach sales goals; ranked second in referrals by total and fourth by individual teller contribution • Facilitated the interviewing and hiring process for all teller personnel• Conducted job training for new tellers including teaching Argo and Emerald, balancing, and providing customer service• Administrated teller operations ensuring all procedures were followed according to regulation; Includes maintaining night drop log, vault logs, ATM logs, teller cash balancing sheets, and security protocolsTeller• Processed bank transactions with minimal cash offset including deposits, withdrawals, cashier checks, money orders, etc.• Determined customer needs in order to direct the customer to Financial Specialist, thus strengthening their financial goals, loyalty and satisfaction

Front-End Manager (2005 - 2007)Grocery Manager (2003 - 2005)Grocery Stocker (2000 - 2003)