Derek Sargent Email & Phone Number

Springfield, MA, US

Atlanta, GA, US

I currently am the technology leader for plant infrastructure for over 40 corrugated Georgia Pacific plants. I am responsible for maintaining the business network, from the circuits and fiber through the switches and routers to the desktops, laptops and other devices using the data. I serve as the project manager for all improvements and changes being made.

Cleveland, OH, US

I provide level 2 and 3 remote support to our customer Georgia-Pacific. I am a member of a five person team responsible for over 4500 desktops and 400 servers reporting to Georgia-Pacific's plant infrastructure team. Specifically, some of the tasks I perform include: - Imaging, software and OS deployment to all PCs and servers, network configuration, wired.

Menlo Park, CA, US

• Installation and configuration of servers, access points, routing, switching and cabling for hospital-wide wireless telemetry location and asset management system at the Bone and Joint Institute at Hartford Hospital.
• Worked with site engineers and architects to manage and configure each floor to specifications outlined in site plan. Used Cisco Catalyst switches and routers, wireless access points and management, as well as GE.

Framingham, MA, US

• Provided 24/7 tier two support for TJX Companies servers, POS systems, back office software, and network/WAP remote configuration and maintenance.
• Used ServiceNow ticketing system to track and maintain ongoing projects and support. Provided guidance and best practices to Level 1 support technicians as well as feedback to Level 3 engineers.
• Responsible for configuration and management of Windows Server 2008/2012 bladecenters, all thin clients, and all POS controller systems for over 3500 stores worldwide.

While performing all duties of a bar/general manager, performed considerable IT support tasks, to include:o Management of all online presence (website, Facebook, Twitter). Purchased and set up domain and web hosting, installed WordPress and other website tools, resolved online/web problems as needed.o Managed Maitre’D POS system consisting of seven.

• Member of team of five engineers on Sun Solaris supercluster project – cluster of 1024 computers in Reston and 2048 computers in Secaucus, NJ.
• Responsible for configuration and management of each cluster unit plus hypervisors. Used Solaris Jumpstart and Expect for configuration management and kernel updates. Performed all hardware maintenance and upgrades.

Charlottesville, Virginia, US

• Supervised all technical aspects of the Pathfinder program (web- based data mining application tool suite) and provided 24/7 support.
• Provided Solaris/Linux system administration oversight for over 15 servers worldwide. Used a combination of text manipulation tools, Perl and shell scripts, to automate downloading and conversion of various databases.
• Provided direct customer support at both the customer (desk side and remote) and enterprise/management level. Assisted organizations with all technical problems and troubleshooting. Provided end-user and support.

• Administered, monitored and maintained the Pathfinder search and retrieval system at the Office of Naval Intelligence. Responsible for all user accounts, training, and resolution of Remedy trouble tickets.
• Used internet web development techniques in support of the Pathfinder tool suite. Integrated web indexing, data analysis, database management, and text/field manipulation of a variety of different data types to load.
• Provided deskside, phone, and remote support for over 2000 users. Gave technical training to groups from two to two hundred.

Certificate In Language, Persian-Farsi

Aa, Liberal Arts And Sciences (Physics)