Manage large Government Accounts in Central TexasFort Hood, Baylor University, and City of Waco

Managed all aspects of $55 million, 200-employee, high volume retail store including performance and profitability, sales, inventory control, talent acquisition, customer relationship management, training and development, and performance management to meet and exceed store and company goals and objectives.Key Accomplishments:Recognized as a top performing store manager and Rolex award winner in the company for fiscal years 2014 and 2015.Two (2) time quarterly trip incentive winner for top sales vs plan in the region.Seven (7) time diamond ring semi-annual award winner for sales vs plan.Lead lowest performing store in Austin market to 80% sales growth over three (3) year time frame, finishing in the top five (5) stores overall in the U.S. for fiscal year 2015.Managed all aspects of $55 million, 200-employee, high volume retail store’s sales, customer service and bottom line.Developed store’s mission and strategic direction and effectively executed objectives.Account and customer relationship management of store’s top 20 professional customer accounts to increase market share and ensure double-digit, year-over-year sales growth.Built strong vendor partnerships to increase associate product knowledge and enhance customer service and sales. Planned, implemented, and evaluated process improvements and quality assurance initiatives to deliver end-to-end sales, service and follow-up.Facilitated community partnerships through outreach efforts with educational facilities, public safety entities and non-profit organizations. Managed and resolved customer complaints and escalation to ensure win-win resolutions for the customer and company.Drove safety culture throughout business to ensure corporate and government compliance.Facilitated and managed talent acquisition processes for all levels of store personnel. Oversaw progressive discipline and performance management for all levels of store personnel.

Managed all aspects of 7 departments including performance and profitability, sales, inventory control, staffing, training and development, and performance management while meeting total store and company goals and objectives.Received highest performance rating in all reviews as manager.Managed the highest performing Contractor Services accounts in district generating over $10,200,000 in sales in 2009 in a down housing market.Scored in the top 2% of the company on the Retail Management Assessment.Played pivotal role in driving store sales over plan by 4.9% in 2009 totaling more than $52,000,000 in sales.Created and implemented new processes and strategies for installation services generating a 60% increase over previous year with total sales reaching $2,800,000.Developed 3 associates to Department Supervisor in 1 year and 2 Department Supervisors to Assistant Store Manager in 18 months.Teach all modules of Home depot College to newly promoted department supervisors including Outstanding Customer Service, and Conflict Resolution.

Key Accomplishments:Achieved Chrysler’s Gold Certification and sales status.Increased prospect and lead generation by 40% within the first two (2) months in position.Exceeded sales goals and tripled internet sales revenue in first half of 2003. Earned highest customer satisfaction survey ratings in fiscal year 2003.Received three (3) promotions in a two (2) year period.Managed all aspects of the internet and telephone sales process including vehicle acquisition, presentation, financing, customer relationship management, customer and vendor contract negotiations, vehicle delivery and follow-up.Developed strategic plan for internet and phone sales business for dealership. Maintained an owner follow-up system to ensure repeat and referral business.Managed online vehicle inventory.Managed training and development of new sales associates.

Key Accomplishments:Received John McVaney Award for community service. Inducted into Ice Bats Hall of Fame in 2007.Managed off-season Roller Bats youth hockey program.Team lead in “Blades for Grades” program which emphasized the value of education and teamwork at local area schools. Organized and executed charity motorcycle toy run benefitting Brown Santa.Represented team at personal appearances and community events.

Managed day-to-day operations of the bars, hotel and restaurant including supervising all staff, managing inventory, and balancing sales records.Offered promotion to Hotel and Bar Manager after four (4) months with company during hockey off season.Offered Promotion to Hotel & Bar Manager after 4 months with company.