Derek Noon Email & Phone Number

Rolling Meadows, Illinois, United States

• Transitioned to being the sole Administrator for the company's Salesforce org.• Boosted departmental KPI's by 30% by leveraging Salesforce reporting and dashboard capabilities, resulting in improved performance tracking and strategic planning.• Increased sales email and activity tracking efficiency by 40% with successful transition to Einstein Activity Capture, resulting in streamlined processes and improved overall department productivity.• Conduct Salesforce new user training over 2-5 1-hour sessions.• A part of the implementation team working alongside consultants to implement the company's new ERP, Microsoft Dynamics 365. Project length - 1 Year

Rolling Meadows, Illinois, United States

• Manage the company’s Salesforce Org of over 200 users• Implemented a customized lead conversion process, boosting sales efficiency by 10% and accelerating deal closure.• Build automations through Flow and Process builder• Meet with department teams regarding possible necessary changes to the org• Achieved a 15% reduction in time spent on managing and debugging automations by migrating all existing Workflows and Process Builders to Flow, leading to enhanced operational efficiency and cost savings.• Analyze Business needs through data reporting• Train and educate users on processes and best practice use of the Salesforce Org• Implement a wide range of objects, fields, apps, and security permissions • Move business processes out of Salesforce and into Sharepoint/ Microsoft Power Apps• Exceeded company expectations by achieving Salesforce Advanced Admin Certification in half the expected time, leading to immediate implementation of advanced Salesforce features and processes, resulting in a 25% improvement in data accuracy and efficiency.• Systems used: Salesforce, Excel, Power BI, Doc Extractor, Outlook, SX.e, Microsoft Power Apps, Microsoft Power Automate, Microsoft D365 - F&O.

Noblesville, Indiana, United States

• Use Salesforce Sales Cloud as an end user • Use built sales campaigns on salesforce to contact leads through text and call• Contact new web inquires integrated with Salesforce • Utilize Omni-Channel to quickly assist customers with incoming messages• View and use built reports to analyze day to day sales and lead data

Noblesville, Indiana, United States

• Utilize Salesforce Sales Cloud as an end user for 2+ years to generate sales leads and initiate marketing campaigns• Oversee daily operations and staff member performance• Manage up to 850 customer rental agreements• Assess client needs and advise of product capabilities, financing options, and required documentation • Partner with clients to resolve product or payment concerns timely and professionally• Recognized and promoted to Customer Account Manager for outstanding account development

Noblesville, Indiana, United States

• Performed in-depth cleaning and inspections to dealership vehicles• Exercised critical attention to detail to ensure 100% quality presentation of 4-5 vehicles daily• Utilized manual and automated equipment to complete cleaning duties

Fishers, Indiana, United States

• Executed all logistics, transportation, and labor needs for movement of client household goods• Ensured all packaging, loading, and movements were performed in accordance with organizational standards• Trained newly hired employees on general duty responsibilities emphasizing, safety, security, and quality• Recognized and promoted to an additional role as a trainer for outstanding performance

Noblesville, Indiana, United States

• Supervised 10-20 employees• Trained new employees on station goals, procedures, and expectations • Scheduled and conducted new hire interviews• Plan marketing campaigns with store owners

Salesforce Administrator

Studied and trained for my 1st Salesforce Certification. (Salesforce Admin Certification) 4 SuperBadges completed

Kinesiology And Exercise Science

Activities and Societies: -Intramural volleyball.30 credit hours completed

High School Diploma, Gpa 3.29

Activities and Societies: -Wrestling -Football -Band