Derek Ortiz Email & Phone Number

I am a freshly minted Master of Science in Cyber Security graduate from Texas A&M University - San Antonio. In combining a rigorous academic experience with various professional roles, I have exemplified my keen ability to troubleshoot difficult computer system problems, collaborate on teams, and utilize troubleshooting and problem-solving skills at an expert level. Recognized for improving computer and operational optimization, I have a verifiable history of professional success as both a student, and worker. Focal points include maintenance and repair, diagnosis and troubleshooting software, operating systems, technical support, technology solutions, project management, business operations optimization, team leadership, and client relationship management. As a help desk support professional at Palo Alto College, I leveraged strong technical problem-solving, customer service, and troubleshooting skills to provide outstanding customer experiences and optimize system performance for users. I gained expertise researching issues, isolating problems, and implementing solutions. Through my coursework, I have also garnered expertise in understanding risk mitigation, business process optimization, and compliance and am looking forward to contributing this knowledge to my next professional endeavor.Colleagues and professors describe me as a progressive, driven, down-to-earth, client-focused and technical expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.I am pursuing new opportunities and can be reached through this profile, or by phone at: 210-834-7051