Derek P. Email & Phone Number

Longmont, Colorado, United States

Provided staff with technical support for point of sale computer and peripheral problems.Purchased and upgraded necessary equipment.Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Managed corporate technology assets including computers, accounts, communications, and data.Developed computer information resources, providing for data security and control, training, and disaster recovery.Evaluated organization’s technology use and needs and recommended improvements to hardware and software.Met with corporate officers, managers, and associates to resolve technology issues.

Knoxville, Tennessee

Oversaw day-to-day store operations to foster efficiency and profitability of two retail locations.Tracked store inventory and ordered new products to prevent shortages.Trained new employees about company policies, procedures, and products.Interviewed and hired prospective employees according to team needs.Attended corporate conferences and provided detailed notes to peers.Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.Addressed employee issues, performed corrective actions, and terminated employment when necessary.

Knoxville, Tennessee

Helped oversee the daily operations of the store, managing staff and inventory.Executed sales and promotions with efficiency.Oversaw daily financial transactions and managed cash flow to support profitability.Resolved customer complaints and processed refunds and returns to promote satisfaction.Organized company merchandise and displays to increase brand awareness and product sales.Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.

Knoxville, Tennessee, United States

Analyzed and established workflow and priorities, developed standards, and set deadlines.Liaised between corporate and client software providers to ensure successful integrations.Oversaw initial and future corporate software configuration, testing, and training.Provided technical support to customers and staff for computer, software, and mobile equipment problems.Assigned, reviewed, and approved work of systems analysts, programmers, and other technology-related workers.Consulted with delivery drivers, warehouse dispatch managers, technicians, and clients to assess technology functionality and operating requirements.

Knoxville, Tennessee Area

Coached and mentored new employees on company policies and procedures.Tracked store inventories and replenished on hand products.Opened and closed cash registers, balanced cash drawers, and made deposits.Demonstrated product features and capabilities to potential buyers.Organized company merchandise and displays to increase brand awareness and product sales.Utilized knowledge of company products and services to make recommendations and up-sell according to customer needs.

Knoxville, Tennessee Area

Encouraged customers to make additional purchases and suggested relevant items.Operated cash register and POS to handle purchases, refunds, and exchanges for customers.Promoted benefits of store sales and customer loyalty programs.Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.Performed cleaning tasks, keeping store neat and organized.

Sylva, Nc

Operated cash register and POS to handle purchases, refunds, and exchanges for customers.Encouraged customers to make additional purchases and suggested relevant items.Assisted customers with product selection to ensure customer satisfaction.Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.

Sylva, Nc

Assisted fellow students with mathematics, concentrating on fundamentals.Created study plans for students and provided feedback for questions.Utilized multiple teaching techniques to ensure conceptual understanding.Maintained a stress-free environment tailored to help individuals succeed.

Bryson City, Nc

Customer service in all departments. Store inventory stocking. Maintained store appearance.