• Controlling the print and mail production of up to 30 different clients requirements each with its own process.• Supporting the Site Manager at all levels including client support, billing and site management.• Managing Ad-Hoc Print process and control, increasing revenue to £150,000 p.a.• Responsibility for Client Liaison and delivery, project financials and performance against SLA’s• Initiated a quoting and administration process for work done for non-contract… Show more • Controlling the print and mail production of up to 30 different clients requirements each with its own process.• Supporting the Site Manager at all levels including client support, billing and site management.• Managing Ad-Hoc Print process and control, increasing revenue to £150,000 p.a.• Responsibility for Client Liaison and delivery, project financials and performance against SLA’s• Initiated a quoting and administration process for work done for non-contract clients.• Managed and completed the month end billing process for all the non-automatically billed clients. Show less

• Management of a Telemarketing and Retailer Support programme for the Tobacco Industry. • Management of a team of 14 Outbound and Inbound Customer Service agents including performance management, quality control, appraisals, scheduling, coaching and monitoring.• Sole responsibility for Client Liaison and delivery, programme financials and performance against KPI’s.• Initiated Quality Control and productivity targets set against performance reviews for Customer service Agents. •… Show more • Management of a Telemarketing and Retailer Support programme for the Tobacco Industry. • Management of a team of 14 Outbound and Inbound Customer Service agents including performance management, quality control, appraisals, scheduling, coaching and monitoring.• Sole responsibility for Client Liaison and delivery, programme financials and performance against KPI’s.• Initiated Quality Control and productivity targets set against performance reviews for Customer service Agents. • Successfully grew programme from 6 to 12 seats, doubling income and achieving over 55% Direct Gross Profit on the programme. Show less

• Promoted to Team Leader after 6 months as a Customer Service Executive.• Responsible for 12 Customer Service Executive’s appraisals, motivation, monitoring and coaching.• Co-ordinate scheduling to ensure that call answering KPI’s are met.• Produce and deliver training modules on the Data protection Act.