At Crosstown, my journey from Key Holder to Supervisor to Flagship Senior Store Manager and Training Manager has been fueled by a passion for the hospitality industry and a commitment to excellence in employee training. My hands-on experience has honed a proficiency in multitasking, ensuring the seamless operation of our flagship location.With a robust foundation from South High Community School, I bring a comprehensive skill set to my dual roles. My focus is on empowering our team to deliver outstanding service, leveraging my language skills in Portuguese to enhance customer engagement and foster an inclusive environment.