Derek Peters Email and Phone Number

Provide leadership in developing, implementing, and refining robust program management techniques on assigned programs. My team is driving Global Initiatives and cross-functional change within groups. We own the AGILE process for project delivery and drive our projects from intake to implementation. My role is working with all organizational business units to ensure releases are delivered on time and coaching my team to deliver results within our organization.• Lead initiatives for Marketing, Engineering, Product Line Leadership.• Led many cross-functional teams in software implementations, RFP, and platform upgrades.• Drive the team to architect solutions for business needs, diagram architecture/process flow, and alignment.• Hands-on technical leader, an expert at troubleshooting and resolving complex code issues.• Interface with multiple internal cross-functional organizations to drive progress, including IT-related activities.• Mentor improvements in current procedures and processes to improve efficiency and quality of professional services projects.

Responsible for multiple engineering releases and assisting with project development. Work closely with product management, systems engineering, quality control, and the release project teams.• Lead, mentor, and develop a team of engineers to create a best-in-class organization.• Responsible for meeting services bookings, revenue, engineering dates, and test/turn-up.• Tracks financial, resource utilization, and customer satisfaction metrics for all projects throughout the account and maintains accountability for managing the project portfolio.• Responsible for providing and maintaining revenue forecasts, milestone management, and team leadership.• Assist in producing Professional Services marketing collateral, promotional activity, and development of new services.• Responsible for work assignments, hiring, and performance appraisals.• Manage the development of new service offerings and roll-out.• Prepare, distribute and present reports on project status to various audiences.

Define strategic goals, build key customer relationships, identify business opportunities, and maintain extensive knowledge of current market conditions. Work with the internal team, marketing staff, and other managers to increase sales opportunities and maximize revenue. • Developed training programs for sales and production engineers.• Established cross-functional project teams; formalized project objectives, deliverables, and acceptance (qualitative and quantitative) criterion.• Developed and defined scope, implementation plan, budget, schedule, and risk contingency; documented project plan (control document).• Managed customer relationship between engineering and program management

Providing turnkey engineering solutions for telecom companies.