Derek Phipps Email & Phone Number

Serving as a Technician for 16+ years at telecom companies, including AT&T and Comcast, I believe that my high-level expertise positions me to be a valuable manager on your team. Throughout my career, I have earned recognition as a Subject Matter Expert (SME) for cable splicing, installation, and repairs on construction sites, central offices, and outside plants. Essentially, I serve as a go-to asset who identifies opportunities that drive and leverage service levels. Transitioning to a leadership role, our team will adhere to safety and environmental standards while enhancing customer experiences. Devoted to coaching, training, and leading a team, I shall progress in project management, team supervision, and risk analysis.Currently, I serve as a Business Field Services Manager at AT&T. I successfully guide technicians on data services, CPE, Wi-Fi, video, 911 technologies, and related power equipment. My commitment to being a results-oriented leader, meeting deadlines, going the extra mile, and my penchant for detail have contributed to my successes. I am highly adept at working with team members to determine needs and requirements when handling DSI, ABF, ethernet, BVOIP, routers, Wi-Fi, and SONET. Additionally, I am familiar with the business operation aspects of project and department management.Recognized as a hands-on coach but not in a micromanagement way, I have notably increased the efficiency of telecom teams, which accelerated customer satisfaction and slashed error rates. Being a solid team player, I work on tight deadlines and use a consultative approach with a can-do attitude. You can rest assured that I will always represent the company professionally and diligently when meeting, negotiating, and corresponding with staff, clients, and vendors.

Listed skills include Telecommunications, Wireless, Troubleshooting, Microsoft Office, and 23 others.

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  City Colleges Of Chicago-Malcolm X College

  Associate Of Arts - Aa