• Triage Tickets with Ticketing System (Jira, Service Now)• Assess database blocking events and implement resolutions• Identify opportunities for database migration• Perform tracing to analyze database and/or instance usage.• Troubleshoot SQL Connectivity on both Mac and PC platforms.• Administer Access Control Policies, managing through Ticketing Systems.• Establish new SQL Servers, implementing High Availability con gurations when necessary. • Generate SSIS Packages using custom API calls for direct data loading into SQL.

• Ensured reliable data integrity by maintaining regular and consistent database backups.• Collaborated with colleagues to guarantee data availability, contributing to improved operational e ciency.• Administered Access Control Policies via ticketing systems, upholding strict adherence to security and compliance standards.• Resolved SQL connectivity issues for both Mac and PC platforms, ensuring seamless database access across di erent operating systems.

• Streamlined technology deployment procedures, ensuring adherence to corporate standards and tailoring systemsto ful ll speci c regional requirements.• Addressed diverse technical issues through a combination of on-site, remote, and telephonic support, utilizing a ticketing system to track and resolve incidents e ciently.• Demonstrated e ective time management skills in a travel-intensive role, maintaining productivity and meeting service targets.• Implemented Cisco Meraki network con gurations, conducted training sessions on new technological tools, and engaged with vendors to ascertain infrastructure needs.

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• Delivered operational and system support to clients, maintaining service quality in alignment with the ManagedServices Provider framework.• Contributed to the enhancement of system functionality and user experience through the installation, con guration, and maintenance of hardware and software.• Resolved technical client issues employing a blend of in-person, remote, and telecommunication techniques, ensuring accurate documentation of all repair and maintenance actions.