Derek Polley Email and Phone Number

In charge of helping customers become aware of the potential of QSC's cloud services, which fuels the customer success, retention, growth, renewal and advocacy. This position is a key member of QSC's customer support team, focusing on supporting channel partners and customers with cloud services adoption and utilization. This role is also part of the Cloud Services Leadership Team that leads the deployment and expansion of QSC's SaaS program. This team consists of Operations, Credit, Marketing, Training, Sales, Technical Support and Product Development. My position is the centerpiece to engage with the cross functional teams and business partners in order to drive business outcomes, by managing and increasing ongoing adoptions, renewals and uncovering opportunities to improve customer experience.An additional role also has me managing the Professional Services pipeline, and creating processes to help bring this new QSC Division to success. We have always had premium programming and deployment support across nearly every application we offer. Our Professional Services division will increase the customers ability to take advantage of these design, deployment & support services for their next high-value installation.

The partnership between Autoweb and Glia was dissolved when the contract expired. I consulted for Glia after the 2 companies parted ways.- Implemented code and managed Glia, an innovative engagement software (SaaS) for automotive dealership websites. Reduced the initial one month on-boarding timeline down to one week or less.- Conducted training seminars for new and current clients, both onsite and via video/phone. In depth training resulted in a low cancellation rate and referral business.- Wrote implementation training manual and developed the online training for front/back end users and the Glia Call Center; training that is still in use today.- Monitored and ran the daily operations of the call center, including interviewing, payroll, conflict resolution and ongoing training. Leadership resulted in a 100 % employee retention rate in the Call Center.- In charge of customer success for clients. Weekly calls with management and front end Glia operators. Glia had lowest turnover of any Autoweb Product.- Technical Support - Participated in the weekly SCRUM meetings using Jira software. Collaborated with Development regarding product improvement and technical issues, preventing any cancellations due to technical issues.- Prepared and performed online product demonstrations for potential customers, with monthly Glia sales numbers consistently exceeding those of the Autoweb sales department.

- Managed pipeline of over 100 active clientele in Salesforce. Personal monthly cancellation rate was less than 2.5 percent.- Up-sold current clients on Automotive.com lead products, increasing revenue approximately $12,000 per month on a recurrent basis.- Managed lead distribution systems in Dealer Manager (proprietary software) and Salesforce.com.- Assisted in the monthly billing and invoicing processes for over 500 clients.

- Sold online expense management software to companies in all industries. Selling strategy included 50 to 100 cold calls per day, in depth web-ex demonstrations and satisfied customer referrals.- Increased companies closing ratio from 3 percent to 6 percent over a one-year period.- An integral part of the sales team that generated the best quarter in the companies 10 year history, and was personally responsible for half of the generated revenue for that quarter.

- Worked at Cash Call / Aames Home Loan / Ditech / Secured Funding.- Consistently received Top Loan Officer Awards generating over $12 million in annual loan sales.- Always considered one of the company’s leaders and participated in strategic planning sessions with senior management on a variety of topics including sales, quality of lead sources, product development, marketing and process improvement.- Implemented and maintained a lead distribution system in order to track all sale leads in the company increasing the closing ratio by 10 percent.

- Modeled, created and implemented a custom budget forecasting system designed to prepare the $350 million budget for PIMCO consisting of over 30 domestic and international cost centers.- Continuously met with department managers and senior management to manage dynamic and changing budget guidelines.