Derek Pounders Email & Phone Number

El Cajon, Ca, Us

United States

· Achieve team and individual goals while enhancing the customer experience with a focus on cameras and drones.· Apply advanced product knowledge and certifications to deliver an exceptional shopping experience.· Continuously improve and expand skills related to camera and drone technologies through our learning culture.· Maintain high standards of merchandising and readiness for products in the department.· Provide feedback on products and customer interactions to vendors and… Show more · Achieve team and individual goals while enhancing the customer experience with a focus on cameras and drones.· Apply advanced product knowledge and certifications to deliver an exceptional shopping experience.· Continuously improve and expand skills related to camera and drone technologies through our learning culture.· Maintain high standards of merchandising and readiness for products in the department.· Provide feedback on products and customer interactions to vendors and market teams.· Coach and train colleagues on new technologies and services. Show less

El Cajon, California, United States

· Deliver prompt and courteous service to customers throughout the check-in and checkout process.· Resolve technology issues by conducting thorough diagnostics, asking detailed questions, and providingprecise time estimates for follow-up actions.· Assist with the setup and repair of technology devices for customers.· Efficiently manage multiple customer lines and concurrent troubleshooting cases, monitor service queues,and provide timely status updates.· Communicate… Show more · Deliver prompt and courteous service to customers throughout the check-in and checkout process.· Resolve technology issues by conducting thorough diagnostics, asking detailed questions, and providingprecise time estimates for follow-up actions.· Assist with the setup and repair of technology devices for customers.· Efficiently manage multiple customer lines and concurrent troubleshooting cases, monitor service queues,and provide timely status updates.· Communicate clearly and collaborate effectively with fellow team members.· Handle customer purchases and returns with efficiency and accuracy.· De-escalate challenging situations and address customer concerns with professionalism.· Oversee the packaging, shipping, and receipt of devices for clients and store inventory. Show less

San Diego, California, United States

Data EntryCustomer ServiceFiling/Organization

San Diego, California, United States

Process orders for new technology needs, including hardware and software for a department of 360 staff.Maintain the present inventory and salvage inventory of IT assets and cellular phones for the department.Manage all website content changes, develop new sections and pages as required including publishing and unpublishing as needed using the Adobe Experience Manager (AEM).Assist in the implementation of a new reservation system by setting up the online campground site… Show more Process orders for new technology needs, including hardware and software for a department of 360 staff.Maintain the present inventory and salvage inventory of IT assets and cellular phones for the department.Manage all website content changes, develop new sections and pages as required including publishing and unpublishing as needed using the Adobe Experience Manager (AEM).Assist in the implementation of a new reservation system by setting up the online campground site cards with photos and information.Assist in the troubleshooting of the department’s campground/facilities/programs reservation system.Order, administer, and setup cellular phones and their applications for department staff.Process updates and transaction corrections for payments and refunds in the reservation system.Manage the department’s general email account to respond to customer inquiries and information requests.Prepare application requests for procurement cards for staff.Create a mailing list of impacted constituents for development projects using County GIS applications to identify residents within a half mile radius of the project.2-time recipient of Director Awards for performance excellenceOutstanding Seasonal Employee Award 2020Outstanding Reservation Team Member 2021 Show less

San Diego County, California, United States

Built and maintained website, domain, and site name through Wix.com.Managed Google Business account.Created all advertising items (decals, uniform, banners, business cards, etc.)

San Diego, California, United States

Created social media accounts (Facebook, Twitter, and Instagram).Scheduled posts up to four months in advance, editing content as needed to fit traffic flow and SEO.Built multiple radius points for advertisement to best identify potential customer.

Bachelor Of Science - Bs, Information Technology With An Emphasis In Cybersecurity, 3.50

Activities and Societies: The National Society of Collegiate Scholars

Information Technology, 3.98

Activities and Societies: Phi Theta Kappa, Certificate of Proficiency in Business Productivity Software Applications Essentials.