Derek Race Email and Phone Number
Self driven leader in which my experience can be utilized to improve customer satisfaction, create integrated strategies to develop and expand existing customer sales, brand/product evolution, while growing and expanding with a company in its entirety.Strong multi-tasking capabilities with strong ability to plan, prioritize and manage complex projects under aggressive timelines.• Proven ability to drive amazing customer experiences and results through team development.• Experience with diplomatically managing multiple commitments to customers, staff, and operations.• Ability to adapt to challenges while remaining calm in a constantly changing retail environment. • Remarkable ability to communicate effectively, both orally and written.• Keen instinct to quickly effect change• Strong leadership talents, “team player” attitude and spirit, and natural ability toestablish consensus among cross-functional lines.• Ability to build relationships within and outside an organization.Key skills:* Cultivates Innovation * Develops Talent * Interpersonal Savvy * Nimble Learning * Tech Savvy * Communicates Effectively * Coaching and feedback * Team management * Goal setting and achievement * Presentation skills * Creative problem solving * Drive for Results
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Business ProApple Oct 2021 - PresentUnited StatesAs a Business Pro I am more than a technology consultant, I am a trusted advisor. I support Apple's Central Florida's Small, Medium and some Enterprise sized businesses throughout all areas of their business acting as a strategic partner. I provide support around budgeting & yearly purchasing strategies, technology deployment \ management workflows, internal \ external customer experience and support options for internal and support teams-all while upholding the high standards Apple sets for communication, confidentiality, and customer experience.As a team lead I am also building, motivating, and inspiring the business teams within the Central Florida market around systems, processes, skills and behaviors needed to provide an exceptional customer experience while delivering measurable results. -
Lead (Experience)Apple Mar 2022 - Aug 2022In this role I assisted the leadership team with day-to-day operations helping to maintain and operationally excellent store, while supporting the greater team to deliver an exceptional customer experience. As a Lead I would actively connect with team members throughout the day ensuring everyone was equipped with the support, resources, and strategies they need to curate an impactful customer interaction. Additionally, I would help leadership through mentoring of team members in the moment effectively impacting and driving daily and weekly results. Daily I would assist leadership in maintaining an efficient and positive customer journey through identifying obstacles, making strategic adjustments, and anticipating potential process changes through developing strategies that would increase access to our customers, reduce wait times, and meet customer demand. -
Business Lead (Experience)Apple Apr 2021 - Oct 2021Florida, United StatesIn this role I supported 4 Business Teams within the Central Florida Market helping to deepen the functional and technical expertise of the teams, managing customer engagement, strategy implementation, and overall the Business customer experience. I would communicate priorities with the business teams daily, observe/participate in customer calls and briefings providing feedback for growth and development, coordinate and facilitate training activities while developing the team through skill-building helping to achieve some of the best results the market has seen in 3 years. -
Business ProApple Mar 2019 - Apr 2021Florida, United StatesAs a Business Pro I am more than a technology consultant, I am a trusted advisor. I support Apple's Central Florida's Small & Medium sized businesses throughout all areas of their business acting as a strategic partner. I provide support around budgeting & yearly purchasing strategies, technology deployment \ management workflows, internal \ external customer experience and support options for internal and support teams-all while upholding the high standards Apple sets for communication, confidentiality, and customer experience.As a team lead I am also building, motivating, and inspiring the business teams within the Central Florida market around systems, processes, skills and behaviors needed to provide an exceptional customer experience while delivering measurable results. -
ProApple Feb 2019 - Mar 2019Florida, United StatesIn this role I would drive sales by designing complete solutions to individuals, small & medium sized businesses and educational institutions. By demonstrating a deep passion for technology I became a go-to resource across the store for our hardware, software and services. I would use knowledge of Apple technology, technical expertise, and out of the box solutions to meet customer needs and stay up to date on new information, product & service offerings, and company initiatives. I would contribute to success across all store areas and flex appropriately to meet business needs. -
ExpertApple Oct 2018 - Feb 2019Florida, United StatesIn this role I am a leader in sales, product knowledge, and solutions, and highly influential amongst the greater team in how I engage with customers. Through probing I would be able lot turn mild customer curiosity into intense interest and ownership. As new products and initiatives emerge, I would be the first to learn, share, and inspire the greater team through approachability and action. Within this role I would consistently exceed my established performance goals. -
Business ProApple Jun 2015 - Oct 2018New York, United StatesAs a Business Pro I supported 2 locations helping customers discover how Apple products can transform the way they work while building loyalty to maintain those customer relationships. In this role I also served as a resource and mentor to not only the business team but also our greater store team. I would drive sales and awareness of Apple's products for our internal and external customers all while keeping customers engaged through briefings that would showcase how Apple & third-party technology and services can help them build success. With the help of our CRM tool I would plant and forecast business performance through account management, pipeline building, and opportunity management. -
Business SpecialistApple Jan 2013 - Jun 2015New York, United StatesAs a Business Specialist I would introduce Apple solutions, technology, and services to business customers. I would spend time on the sales floor also supporting our team in identifying new quality leads and then follow up on those leads to help deepen the relationship. Trough quarterly engagement I would manage, maintain and grow small and medium sized businesses helping them learn about Apple products and explore various solutions based on quarterly/yearly growth, projects, and roadblocks. -
Technical SpecialistApple Sep 2012 - Jan 2013New York, United StatesIn this role I would troubleshoot, diagnose and perform repairs of iOS Devices. I would pinpoint where the technical issue would originate from a result of having a deep understating of the hardware and software components. Through probing I would identify customer needs and present product and service solutions all while supporting the customer in a timely manner and balancing priorities to achieve individual and team productivity goals. -
SpecialistApple Mar 2012 - Sep 2012New York, United StatesIn this role I helped create energy and excitement around Apple products, being highly skilled at uncovering customers needs then following through with enlightened solutions by advising, selling, and even setting up their products. -
General ManagerValbella Nyc 2010 - 2012New York CityResponsible for day-to-day operations of the location. Ensured the highest level of customer service and satisfaction were achieved within all interactions.• Inventory control, currency control, and maintenance functions• Marketing and social media, along with audio/video and IT support
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Bar ManagerLusardi'S Larchmont 2008 - 2010Maintained high volume bar and restaurant while emulating the quality of the establishment by generating hospitality at its highest efficiency.• Inventory control, currency control, and maintenance functions • Solely responsible for building weekly recurring clientele
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Technical SupportThe Templeton Group 2007 - 2008Provided a prompt range of IT support and consulting services for companies across the Tri- State area. Responsibilities included:• Quickly diagnose and repair many hardware-related problems• Provided complete research recommendation, installation, and technical support of different types of software applications and operating systems.• Provided in-depth consultation and assistance with all mobile devices and smartphones• Created and managed backup strategy for large corporations and companies• Consulted and created secure company network infrastructures -
General ManagerMontecristo Room 2006 - 2007Collaborated with multiple companies and the owner to help build and design the business from the ground up. Created and modeled a business plan to produce revenue and create brand ownership. Responsibilities include• Open | Close daily handling daily financials, event planning, Retail store customer service. managed member clientele and services • Marketing and Advertising• Catering set up and breakdown
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General Manager107 Entertainment 2005 - 2007Solely responsible for managing 3 venues under one establishment. Managing over 30 employees while handling day-to-day operations.• Scheduling, reporting, inventory management, currency management, and maintenance functions• Booked and planned weekly and monthly events• Managed and maintained social media and marketing strategies
Derek Race Education Details
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United States ArmyGraduated Head Of My Class -
Germantown CentralHigh School Diploma
Frequently Asked Questions about Derek Race
What company does Derek Race work for?
Derek Race works for Apple
What is Derek Race's role at the current company?
Derek Race's current role is Business Pro at Apple Inc..
What schools did Derek Race attend?
Derek Race attended United States Army, Germantown Central.
Who are Derek Race's colleagues?
Derek Race's colleagues are Delaina L Sims, Vaibhav Nagwani, Iniobong John, Lo Ng, Carlos Bellotti, Mohamed Safeek Rahuman P, Jim Atherton.
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