Derek Ramos Email & Phone Number

Chicago, Illinois, US

• Push passengers in wheelchairs to and from gates
• Direct passengers to appropriate security lines at TSA
• Assist with checked and claimed luggage

Chicago, Illinois, US

• Performs basic patient monitoring activities under the supervision of a Registered Nurse; Remains at the bedside of assigned patient at all times.
• Assists in calming and/or reorienting patient in cases of agitation or concern.

Bentonville, Arkansas, US

• Provided high-level member support and leveraged thorough knowledge of company policies, products and services.
• Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
• De-escalated customer conflicts with calm style and expert communication skills.

New York, NY, US

• Worked with several students from DFA chapters in solving and creating a prototype of a program that connects community center educators and Chicago neighborhoods to teach reducing, reusing, and recycling at DFA Summit.
• Attended classes about interviewing, researching, design thinking and personal branding with several students from DFA chapters and sponsors from Google.

Chicago, Illinois, US

• Selected as one of the 200 participants from a nationwide pool of College students to explore Chicago’s innovation ecosystem through conferences held by 1871, Uptake, City of Chicago Mayor’s Office and many others.
• Participated in the City of Chicago’s Civic Tech Challenge.
• Developed and propose a tech solution regarding placemaking to the City of Chicago’s Department of Cultural Affairs and Events by creating an art competition using social media in which local artists create designs for.

New York, US

• Bootcamp with One Club and Leo Burnett which introduced college students the process of creating an advertising campaign for a real client. Selected as the winning team for the best campaign by developing and executing.
• Assisted and collaborated with the marketing team to research on the selected client.
• Collaborated with the design team to create social media marketing and digital content for the client.

• Internship with the City of Chicago’s central IT organization which provides technology and telecommunication services to city departments, businesses, residents and tourists.
• Conducted interviews with Chicagoans for the improvement of Chicago’s 311 website, a center for access to all city and non-emergency services.
• Conducted statistical research on homeless population for the redesign of Department of Family and Support Services website.
• Created wireframe graphs utilizing Figma, for the Department of Family and Support Services.
• Assisted and collaborated with design team in the creation of Chicago Design System, a guide to producing services and technology applications for employees and residents of the City of Chicago.

Des Plaines, Illinois, US

• Assisted passengers with special needs, including unaccompanied minors, and those in need of wheelchairs.
• Maintained passenger safety by demonstrating procedures and equipment use.
• Electronic equipment stockroom assistant.

Chicago, Illinois, US

Completed a solo photo project and showcased said project in a gallery in Marwen Lab.

Certification, Ux Design Career Track

Bachelor Of Arts - Ba, Graphic Design

Associate'S Degree, General Studies

Web Page, Digital/Multimedia And Information Resources Design