Derek Ricks Jr. Email & Phone Number

As a Auto Damage Adjuster I am the point of contact and some might say the face of the company for customers. Excellent customer service has been my staple. Helping people has been my calling.Duties and responsibilities-Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines-Negotiate repair process with body shops-Document information related to the claim and make decisions consistent with claims standards and local laws -Evaluate and handle claim payments and resolution of claims without payments -Review and determine validity of any supplement requests-Review facts of loss and vehicle damage to determine if subrogation opportunities exist and makes the appropriate, timely system referral.-Maintain accurate and current claim file documentation throughout the claims process for complex claims. Includes mapping of repair plan and timeline for repair.-Partner with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.-Explain coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issues settlement amounts for damages claimed.

Greater Atlanta Area

* Lead branch and satellite offices and ensure consistent and superior customer service. Collaborate with departments across the organization to facilitate human resources, sales/marketing, finance and fleet maintenance according to corporate standards. Make day-to- day decisions including approving write-offs, determining rental agreements, and executing actions for delinquent and overdue rentals.* Consistently recognized for delivering outstanding service resulting in the Customer Service MVPaward.* Earned the Diamond Club award for achieving a 90% average for customer service in a 4-monthspan.* Ensure high performance outcomes across the branch by conducting training and coaching staff onperformance.* Employ sales and marketing strategies to increase foot traffic and revenue.

Prince Frederick, Maryland

•Worked with internal and external stakeholders to ensure positive business relationships such as insurance adjustors, dealerships, auto body shops and road side assistance. •Resolved customer conflicts and tracked the status and availability of rental and customers’ vehicles.•Worked directly with supervisors on business plans and special projects including collections, branch receivables and vehicle repossessions.•Inspected vehicle damages and applied appropriate rental charges.•Increased revenue by upselling optional protection plans.

5000 Auth Way, Marlow Heights, Md 20746

Remained current on all new and old vehicle make and models, and conducted research to compare and contract inventory with the competition. Completed follow up calls with customers to track exemplary services and retrieve referrals to boost sales. Proficiently performed administrative tasks such as properly filing paperwork while checking for accuracy.▪ Exceeded projected sales goals resulting in receiving the Top Salesman Award, accolades and a cash bonus for stellar performance from Management.▪ Awarded the Invest in the Best Customer Service Bonus for survey scores that surpassed the National Average; prestigious award garnered laudable comments from the General Manager and Sales Managers.▪ Educate customers using extensive product knowledge to provide clients with the information to make informed decisions.▪ Maintained rapport with customers to increase retention.

Gained extensive knowledge regarding international insurance coverage and claims processing. Obtained an understanding of different lines of insurance including a range of proprietary life, health, property, casualty and specialty insurance solutions. Teamed with finance and marketing departments to support operations and assist with special projects. Other tasks included oordinating mailing materials for various mailing campaigns, printing letters to disseminate to clients concerning insurance initiatives, scanning of daily transactions for the policy processors and processing/reconciling daily credit card transactions for purchased policies.▪ Acknowledged as the #1 Top Performer for quickly and accurately processing transactions and inputting data entries.▪ Flawlessly completed 700 data entries and credit card transactions daily.▪ Drove sales upwards by creating and distributing marketing material to successfully promote services and benefits.