Derek Ricks Jr. Email & Phone Number

As a Auto Damage Adjuster I am the point of contact and some might say the face of the company for customers. Excellent customer service has been my staple. Helping people has been my calling.Duties and responsibilities-Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines-Negotiate repair.

Greater Atlanta Area

* Lead branch and satellite offices and ensure consistent and superior customer service. Collaborate with departments across the organization to facilitate human resources, sales/marketing, finance and fleet maintenance according to corporate standards. Make day-to- day decisions including approving write-offs, determining rental agreements, and executing.

Prince Frederick, Maryland

• Worked with internal and external stakeholders to ensure positive business relationships such as insurance adjustors, dealerships, auto body shops and road side assistance.
• Resolved customer conflicts and tracked the status and availability of rental and customers’ vehicles.
• Worked directly with supervisors on business plans and special projects including collections, branch receivables and vehicle repossessions.
• Inspected vehicle damages and applied appropriate rental charges.
• Increased revenue by upselling optional protection plans.

5000 Auth Way, Marlow Heights, MD 20746

• Remained current on all new and old vehicle make and models, and conducted research to compare and contract inventory with the competition. Completed follow up calls with customers to track exemplary services and.
• Exceeded projected sales goals resulting in receiving the Top Salesman Award, accolades and a cash bonus for stellar performance from Management.
• Awarded the Invest in the Best Customer Service Bonus for survey scores that surpassed the National Average; prestigious award garnered laudable comments from the General Manager and Sales Managers.
• Educate customers using extensive product knowledge to provide clients with the information to make informed decisions.
• Maintained rapport with customers to increase retention.

• Gained extensive knowledge regarding international insurance coverage and claims processing. Obtained an understanding of different lines of insurance including a range of proprietary life, health, property, casualty.
• Acknowledged as the #1 Top Performer for quickly and accurately processing transactions and inputting data entries.
• Flawlessly completed 700 data entries and credit card transactions daily.
• Drove sales upwards by creating and distributing marketing material to successfully promote services and benefits.