Derek Ritter Email & Phone Number

Saint Paul, Mn, Us

-Primary point of contact for clients - communicator at both strategic and tactical levels to create long-lasting partnerships-Lead and deliver successful client implementations, departures, and new Channel service offerings resulting in streamlined standardized processes while suggesting operational solutions when appropriate-Manage requests and strategic priorities for client-customer connections with goals for retention and contract renewals-Maintain high-level adherence to department and company process procedures resulting in a high-quality client experience-QBR lead in tandem with EVERSANA Client leadership teams by providing KPI analyses, strategic solutions, and directive roadmaps (as applicable) to enhance channel services

-Acted as the customer’s primary point of contact for all commercial inquiries-Directed customer communication via telephone and email-Provided information (pricing for existing demand, inventory availability, order status, etc) and handle customer requests-Engaged in customer account management including portfolio set-ups-Provided customer order management including processing of quotes for price updates, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery-Supported sales/application engineers with customer service-related projects-Engaged with sales/business development to aid customers in all account process needs/requests; specifically, Boston Scientific was my primary account designation

Eden Prairie, Minnesota

-Advised/served Hearing Care Professionals from an operational level who in turn provide the gift of hearing to their patients through the use of Starkey Hearing technology-Worked within numerous systems (Cisco Calabrio, Oracle, Pivotal: Customer 1st, Microsoft Office-Power BI)-Worked to process, manage, and problem solve orders/hearing aid information in an effective manner -Communicated complex messages/technical product knowledge to customers, sales representatives, audiologists, and operations teams-Continually developed customer service and conflict resolution skills by staying current with hearing aid technologies, regulations, and HIPPA compliance standards

Owatonna, Mn / Hanover, Mn

-Prepare and strategize plans to recruit new members-Maintain and clean facilities and weight room/cardio equipment-Create workout portfolios for members and instruct on fundamental aspects of equipment use in the fitness club

-Assisted in the full store opening of 90,000+ square feet. Lakeville, MN store (store operations)-Consulted with corporate staff to facilitate and guide workflow to successfully open the Lakeville store-Supported in the recruitment/hiring practices of 650 new employees-Instructed 5-tier “WCST - Welcome to Customer Service” training with a range of 60-80 new employees per course.-Helped manage highest grossing opening sales week for Hy-Vee in company history-Managed daily workflow for employees and performed day-to-day operations/tasks by promoting a healthy and safe work environment

Owatonna, Minnesota

-Managed outside sales representatives, vendors, groundskeepers, and maintenance workers with respect-Grew customer service rapport with members/public/customers alike to effectively run golf activities and events-Provided recruitment, training, supervision, and evaluation of outside services staff-Maintained an attractive and orderly appearance of the golf professional shop, golf facility (range and chipping green), and other golf areas -Conducted daily golf shop and member play sales reports to ensure budget and golf shop financial allocations were aligned

Saint Paul, Mn

-Shadowed the campus recreation department director learning in various aspects and functions of Campus Recreation.-Organize and develop selective sports clubs to reach maximum efficiency with their allocated funding.-Currently researching campus recreation departments at different colleges and universities to see how they are organized.

Saint Paul, Mn

-Advised and mentored 14 new college students in their transition from high school to college-Prepared and trained in leadership forums and team building exercises to effectively coordinate and lead students in their transition into university life. -Coordinated team building activities, instruct on class registration, and also be an effective resource for students to turn to when needed

Saint Paul, Mn

-Prepared recruiting, financial, and departmental information for a range of athletic programs.-Assisted students and staff with questions and/or concerns regarding the facility or safety issues.-Constructed and distributed departmental deliveries in an effective and timely manner. -Cleaned and maintained facility and weight room area/equipment

Owatonna, Mn

-Instructed and coached 16-17 year old young men on the fundamental aspects of baseball-Created and prepared practice plans while attending weekly meetings with coaching staff-Assisted in field maintenance and other duties requested by the head coach

Bachelor Of Business Administration (B.B.A.), General Business Operations

Activities and Societies: Hamline University Baseball (Sept. 2009 - 2013) Hamline Outdoor Recreation Club: Treasurer (Sept. 2010 - 2013).

Education record

Activities and Societies: Varsity Baseball (Two years)*Graduated with honors (3.6 GPA)