Derek Robbins Email & Phone Number

Austell, Ga, Us

Smyrna, Georgia, United States

Austell, Georgia

Austell, Georgia

Chillicothe, Oh

Product life-cycle management, brand and product development, lead quality and service initiatives, perform market and margin analyses to balance supply and demand for a 9 paper-machine network of mills.

Chillicothe, Oh

As the Printing and Carbonless Papers Service Improvement Specialist, I identify and lead projects that improve our service to customers and lead a team of Customer Service Professionals who are dedicated to ensuring the best supplier experience for our customers. I developed service metrics which I monitor and use to identify the most impactful projects to improve service to our customers. I am engaged in all aspects of the order management process, including order entry, production… Show more As the Printing and Carbonless Papers Service Improvement Specialist, I identify and lead projects that improve our service to customers and lead a team of Customer Service Professionals who are dedicated to ensuring the best supplier experience for our customers. I developed service metrics which I monitor and use to identify the most impactful projects to improve service to our customers. I am engaged in all aspects of the order management process, including order entry, production planning, outsourcing, shipment planning, and shipping and logistics. Show less

Chillicothe, Oh

Develop competencies and skills of team members. Lead activities of Customer Service Team. Collaborate with other departments, for example Sales and Operations, to develop and improve business processes to improve customer service. Monitor our company's performance in customer service and customer satisfaction by customer and product, and engage appropriate teams or individuals as needed to positively impact service levels.

Manage orders from receipt from customer to delivery and invoice for account base. Coordinate quotes and pricing with Sales and Pricing Teams. Coordinate production, delivery and logistics with Operations and Logistics Planning Teams. Interact with customers to develop relationships and gain sales as internal sales rep.

Book reservations (sales) as a Customer Service Representative. Perform market price studies through benchmarking process.

Managed patient flow for clinic. Directed staff of 5. Ordered clinic supplies and managed inventory. Ensured compliance with all safety, privacy and patient follow-up regulations (HIPPA and OSHA standards as well as Organizational standards).

Represented the organization at health fairs and community events, conducted education programs in schools and was keynote speaker in college and university courses. Wrote responses to RFP's for teen pregnancy prevention grants to fund the organization's outreach programs.

Bachelor Of Science, Organizational Communication

Education record