Derek Roberts Email & Phone Number

Sydney, New South Wales, Australia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Leading the growth of a body and paint workshop network into South East Asia, focusing on developing a large network of workshops in Malaysia, Singapore and Thailand.Utlising technical workshop expertise from Australia and blending with local know how will allow UnityCorp Asia to deliver a value proposition to insurers that is different to the traditional approach with the end result being an improved customer experience

Malaysia

With over 20 years of P&C Insurance experience in Australia and Malaysia in executive roles has allowed me to build experience in a range of aspects of the P&C landscape including project, financial, portfolio and product management capabilities along with supply chain management and distribution strategies. This deep P&C experience coupled with M&A experience allows me to provide a unique insight into business performance, opportunities and go forward strategies.The experience that has… Show more With over 20 years of P&C Insurance experience in Australia and Malaysia in executive roles has allowed me to build experience in a range of aspects of the P&C landscape including project, financial, portfolio and product management capabilities along with supply chain management and distribution strategies. This deep P&C experience coupled with M&A experience allows me to provide a unique insight into business performance, opportunities and go forward strategies.The experience that has been built up over time is well suited to provide insight and support for investments, divestments, integrations and business resets in the P&C market in Malaysia and beyond Show less

Malaysia

After building up a strong and diverse network in Malaysia while CEO of one of the largest General Insurers, I am currently using this to support, advise and drive opportunities within the Malaysian and beyond general insurance markets.

Leading one of the largest general insurance companies in Malaysia covering 1 500 staff and in multiple locations across Malaysia. USD400m GWP business distributing across all channels with a strong link to agency distribution with a real focus on the retail customer experience.The role was responsible for the setting of the strategic direction of the organisation, working with it's JV shareholders and then executing on the direction.During the time as CEO, there were a number… Show more Leading one of the largest general insurance companies in Malaysia covering 1 500 staff and in multiple locations across Malaysia. USD400m GWP business distributing across all channels with a strong link to agency distribution with a real focus on the retail customer experience.The role was responsible for the setting of the strategic direction of the organisation, working with it's JV shareholders and then executing on the direction.During the time as CEO, there were a number of strategic projects which helped the establishment of AmGen as the leading general insurer within Malaysia with a core focus on the customer:- Integrating 2 businesses from a system, process, people and culture perspective after an acquisition- Establishing an approach to allow the business to thrive in the new detariff environment, covering pricing and product capability uplift along with supporting our intermediaries shifting their approach to the customer.- Customer experience and service proposition improvement program across the end to end customer chain specially claims Show less

Responsible for the front line operations of Direct Insurance including claims, supply chain management sales and workforce planning for Direct Insurance.The role covered approx 3 000 staff spread across Australia in a variety of customer facing channels.Performed this role in an acting capacity prior to my move to Malaysia with IAG.

Sydney, Australia

• Leading the national operating model of 1,500 colleagues across 8 sites to support motor, home, lifestyle and leisure claims and cost management. Achievements:Transforming the operating culture within the business to one that is focused on behaviours that drive improved operational outcomes.Delivering significant transformational change to achieve business benefits such as:- Implementing a new national operating model and processes - Reducing customer inefficiencies-… Show more • Leading the national operating model of 1,500 colleagues across 8 sites to support motor, home, lifestyle and leisure claims and cost management. Achievements:Transforming the operating culture within the business to one that is focused on behaviours that drive improved operational outcomes.Delivering significant transformational change to achieve business benefits such as:- Implementing a new national operating model and processes - Reducing customer inefficiencies- Leveraging the scale of the operation- Consolidating operating hubs.- Upgrading core systems to enable moving from processing a claim to managing a customer.- Rolling out a digital solution that allows customers to interact on their claim through the channel of their choice.- Executing the business strategy whilst the operation has successfuly dealt with the significant challenges arising from heighted natural peril activity across Australia (floods, bushfires and hail storms). Show less

Ensuring successful delivery of strategic projects across the division. Achievements:Leading our best practice response to the significant Melbourne March 2010 hail storm ,including stakeholder management and brand risk management.• Completing a risk review on the Short Tail Claims operation, processes and culture and to providing direction on how reduce or eliminate the identified reputational risks Maximising the relationship with a key strategic partner through comprehensive… Show more Ensuring successful delivery of strategic projects across the division. Achievements:Leading our best practice response to the significant Melbourne March 2010 hail storm ,including stakeholder management and brand risk management.• Completing a risk review on the Short Tail Claims operation, processes and culture and to providing direction on how reduce or eliminate the identified reputational risks Maximising the relationship with a key strategic partner through comprehensive analysis of entity valuations, taxation implications and funding pathways. Show less

• • Accountable for the financial reporting and performance of Insurance Manufacturers of Australia Pty Limited, a joint venture between IAG and RACV. Achievements:• Managing the investment portfolio of $1bn during the Global Financial Crises.• Regulatory reporting and engagement of external and internal audit functions and engagementBoard and executive committee responsibilities

• Supply chain management, planning, performance management, recoveries, project management and community engagement.

Sydney, Australia

Business planning, financial and performance analysis and credit collection within the regulatory workers compensation environment

Sydney, Australia

Education record

Bachelor'S Degree, Postgraduate Diploma In Accounting

Bachelor'S Degree, Batchelor Of Business Science

High School