• Taking responsibility of customer or bank initiated interactions via call• Providing service excellence on all customer interactions through practicing theCustomer Engagement Principles and the application of the Service one pager.• Actively seek and utilize diverse ideas and insights to maximize own performance.• Identify service breakdowns and proactively escalates these breakdowns to the appropriate levels.• Keep abreast of all relevant product and process changes.• Ensures that confidentiality of all customer information is maintained at all times.• Ensure that all new service requests(queries and complaints) are logged correctly, as either a “first contact resolution” or “non first contact resolution” as appropriate.• Ensure that service requests in personal work list are actioned within agreed timelines.• Detecting Fraud on client’s cards • Stopping and ordering new cards • Opening up fraud cases • Loading temp blocks on clients cards • Calling cardholders to confirm whether transactions are genuine or fraudulentI am also an accredited authorisations consultant. I recently took on the Travel wallet skill. I would assist in giving clients information with regard to the functionalities of the different travel wallet cards. I Would also arrange for either an emergency replacement card or an emergency cash advance, should the clients bank card be lost or stolen or if it fails to work abroad. I also recently took on the secure code skill. I wwould assist clients with resetting their current secure code should it expire or if the client has forgotten their code. I would issue them with a default code and they would then create their own code in order to continue online shopping.

Assisting business banking clients with online banking, I assisted these clients with loading beneficiaries on their online banking profiles, I assisted these clients with making future-dated payments on their online banking profiles. I assisted these clients with making scheduled payments on their online banking profiles. I also assisted clients in making use of the collections function on their online banking profiles.

• Detecting Fraud on client’s cards • Stopping and ordering new cards • Opening up fraud cases • Loading temp blocks on clients cards • Calling cardholders to confirm whether transactions are genuine or fraudulent

Selling auto electrical parts

parts Salesman, retaining clients and bringing in new clients as well, supplying dealership accredited workshops and panel beaters with the necessary parts as requested.